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Technical Support Manager Jobs in Edison, NJ (NOW HIRING)

Triomics

Technical Support Engineer

New York, NY · On-site

$125K - $150K/yr

Communicate with clinical users (research coordinators, tumor registrars, data managers) - provide clear status updates and honest ETAs in non-technical language * Build support infrastructure ...

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You ... Manage ticket queues with attention to SLAs, priority tiers, and customer impact * Contribute to ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

monday.com

Technical Support Specialist

New York, NY · On-site

$85K - $101K/yr

As part of the CX-TT organization, we're looking for a Technical Support Specialist who combines strong product knowledge with deep technical depth and strategic thinking. This individual can resolve ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

Rain

Technical Support Analyst

New York, NY · On-site

$100K - $130K/yr

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support ... Familiarity with support processes and case management best practices * Strong analytical and ...

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

Call Center Representative (Technical Support) Location: Remote Duration: 6 Months (Possibility of Extension) Anticipated Start Date: ASAP (Please note this is the target date and is subject to ...

Pilot Fiber

Support Manager

New York, NY · On-site

$110K - $140K/yr

Manage all 24/7 support operations, including shift coverage, on-call rotations, maintenance ... Oversee the team's handling of non-technical customer issues, ensuring consistent, high-quality ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

Directly manage 1-2 mid-level Support Engineers, providing coaching, feedback, and career ... A technical background and the ability to communicate and collaborate with Product and Engineering ...

ABB

VFD Technical Support Specialist

NJ · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

ABB

VFD Technical Support Specialist

NY · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

MSD

Specialist, Technical Support

Rahway, NJ

$113K/yr

Provide technical expertise and operational support for automation and control systems through incident management, troubleshooting, root cause analysis, corrective actions, and continuous service ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Edison, NJ

Technical Support Manager information

See Edison, NJ salary details

$29.9K

$87.1K

$149.5K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Edison, NJ is $87,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,900.00 and $105,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
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The top searched job categories for Technical Support Manager jobs in Edison, NJ are:

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Cities near Edison, NJ with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,086 per year, or $41.9 per hour.

Technical Support Engineer

Triomics

New York, NY • On-site

$125K - $150K/yr

Full-time

Posted 13 days ago

Job description

About Triomics
Triomics is building the agentic AI layer for oncology EHRs. Cancer hospitals spend billions on highly trained staff manually reading unstructured patient records - pathology reports, clinical notes, genomic panels - to power workflows like trial matching, registry curation, visit prep, and quality reporting. We replace that manual work with task-driven AI agents that sit inside the EMR and process records at scale, in real time.
Our platform is trusted by the 4 of the top 10 Best Hospitals for Cancer by U.S.News and several of the largest community practices. We have grown 10x in the last year and process millions of oncology medical documents monthly.
Our investors include Lightspeed, General Catalyst, Nexus Venture Partners and Y-Combinator.
Role
Own day-to-day production health and customer issue resolution across our deployments. Issues here range from data ingestion failures and document processing pipeline errors to AI extraction accuracy problems and clinical UI bugs. You investigate, resolve what you can, escalate the rest with full context, and communicate clearly with clinical teams who depend on the platform daily.
Responsibilities
  • Investigate production issues end-to-end: trace across EHR data ingestion, document processing pipelines, AI extraction services, and application layer to classify root cause and resolve or escalate with full diagnostic context
  • Monitor production systems across multiple customer deployments and cloud environments - catch pipeline failures, data quality drops, and extraction accuracy regressions before customers report them
  • Communicate with clinical users (research coordinators, tumor registrars, data managers) - provide clear status updates and honest ETAs in non-technical language
  • Build support infrastructure: define triage workflows, write runbooks for common failure modes (document ingestion errors, refresh inconsistencies, model output issues), set up monitoring dashboards and alerting
  • Identify recurring issue patterns and translate them into product or engineering priorities
  • Train additional support engineers as the function scales
Requirements
  • 3+ years in technical support, solutions engineering, or production operations at a SaaS or data platform company
  • Can query SQL databases, read application logs through Grafana or Temporal, navigate AWS or Azure infrastructure, and trace issues through a multi-service backend
  • Strong written communication for both technical teams and non-technical clinical users
  • Comfortable building processes from scratch
Preferred
  • Built support tooling (ticketing, monitoring, runbooks) at an early-stage company
  • Healthcare technology experience is a plus but not required
  • Experience with data pipelines - can distinguish data quality issues from application bugs
  • Familiarity with Kubernetes and containerized deployments
  • On-call and incident response experience
About Triomics
Triomics is building the agentic AI layer for oncology EHRs. Cancer hospitals spend billions on highly trained staff manually reading unstructured patient records - pathology reports, clinical notes, genomic panels - to power workflows like trial matching, registry curation, visit prep, and quality reporting. We replace that manual work with task-driven AI agents that sit inside the EMR and process records at scale, in real time.
Our platform is trusted by leading cancer centers including Memorial Sloan Kettering, Mount Sinai, and Yale Cancer Center. We have grown 10x in the last year and process millions of oncology medical documents monthly.
Our investors include Battery Ventures, Lightspeed, General Catalyst, Nexus Venture Partners, and Y Combinator.

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