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Weekend Zendesk Chat Support Jobs in Edison, NJ (NOW HIRING)

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Provide responsive, professional assistance to customers through live chat, email, and phone ... Ability to work shifts, including evenings, weekends, and holidays (24/7 operation). * Basic ...

Flex

IT Support Specialist(Temp)

New York, NY

Partner with the CS Tools & Technology team on Zendesk, Amazon Connect, and CSAT tool issues that ... Strong written communication for chat and ticket-based support; ability to translate technical ...

Flex

IT Support Specialist(Temp)

New York, NY · On-site

Partner with the CS Tools & Technology team on Zendesk, Amazon Connect, and CSAT tool issues that ... Strong written communication for chat and ticket-based support; ability to translate technical ...

Lotto.com

Customer Success Agent

Jersey City, NJ

$45 - $55/hr

Up to 50% of all lottery ticket sales nationwide support various initiatives, and we are on a ... Key ResponsibilitiesManage customer communication, primarily through live chat and emailEducate ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and ... Experience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and ... Experience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self ...

Solve Intelligence

Customer Support Specialist

New York, NY · On-site

$19.75 - $26.50/hr

Owning the first response on every inbound support ticket, across email, in-app chat, and Slack ... Experience with support tooling (Intercom, Zendesk, Linear, Pylon, or similar). * Familiarity with ...

cord

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

Respond to customer inquiries via phone, email, and chat in a professional and timely manner ... Customer Support Process * Log all customer interactions in the customer relationship management ...

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All JobsZendesk Chat Support JobsWeekend Zendesk Chat Support JobsWeekend Zendesk Chat Support Jobs in Edison, NJ

Weekend Zendesk Chat Support information

See Edison, NJ salary details

$14

$26

$46

How much do weekend zendesk chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for weekend zendesk chat support in Edison, NJ is $26.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What is a Weekend Zendesk Chat Support?

Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.

What skills and qualifications are needed to thrive as a Weekend Zendesk Chat Support?

To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.

What are common challenges faced by Weekend Zendesk Chat Support and how can they be managed?

Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.

What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?

AspectWeekend Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes Zendesk certificationHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline, remote chat support during weekendsIn-office or remote, handling calls and emails
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and hospitality

Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.

What job categories do people searching Weekend Zendesk Chat Support jobs in Edison, NJ look for?

The top searched job categories for Weekend Zendesk Chat Support jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Weekend Zendesk Chat Support jobs?

Cities near Edison, NJ with the most Weekend Zendesk Chat Support job openings:

Weekend Zendesk Chat Support jobs near you
Infographic showing various Weekend Zendesk Chat Support job openings in Edison, NJ as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 56% In-person, and 44% Remote job distribution, with an average salary of $56,089 per year, or $27 per hour.

Customer Support Agent

BettingJobs

Jersey City, NJ • On-site

$19.50 - $26/hr

Other

Re-posted 6 days ago

Job description

BettingJobs are working with a well-established iGaming operator from Europe who are readying their launch in the regulated US market. The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026.


Key Responsibilities:

  • Provide responsive, professional assistance to customers through live chat, email, and phone.
  • Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues.
  • Guide customers through processes in a compliant manner following NJDGE regulations and responsible gaming policies.
  • Identify, document, and escalate technical or operational issues to relevant internal teams.
  • Maintain familiarity with our platform, games, promotions, and internal procedures to deliver accurate information.
  • Monitor player activity to identify potential fraud or responsible gaming concerns and escalate accordingly.
  • Work closely with the Compliance, Payments, and Fraud teams to resolve customer requests.
  • Maintain high-quality service levels and meet performance KPIs.
  • Contribute to a positive and supportive team environment, especially during the early launch phase.


Requirements:

  • Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry.
  • Strong communication skills and a customer-centric mindset.
  • Ability to work shifts, including evenings, weekends, and holidays (24/7 operation).
  • Basic understanding of online platforms, payment methods, and troubleshooting.
  • Attention to detail with the ability to follow structured procedures.
  • Ability to work on-site in the New Jersey office.


Nice to have:

  • Experience in a regulated iGaming market (US or international).
  • Familiarity with KYC, AML, and responsible gaming principles.
  • Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.).

Apply