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Technical Support Manager Jobs in Devon, PA (NOW HIRING)

CQ Medical

Help Desk Lead - Technical Support

Avondale, PA · On-site

$18.50 - $25.25/hr

CQ Medical is the global market leader in radiation oncology positioning and motion-management medical devices. The Helpdesk Lead - Technical Support serves as the senior technical resource for end ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Devon, PA

Technical Support Manager information

See Devon, PA salary details

$28.9K

$84K

$144.3K

How much do technical support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support manager in Devon, PA is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,600.00 and $101,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Devon, PA?

The most popular types of Technical Support jobs in Devon, PA are:

What cities near Devon, PA are hiring for Technical Support Manager jobs?

Cities near Devon, PA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Devon, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,043 per year, or $40.4 per hour.

Technical Support Analyst - 26-10821

Compu-Vision - IT

Philadelphia, PA

Full-time

Posted yesterday

New

Job description

Job Title: Technical Support Analyst
Location: Newark, DE – Onsite
Duration: 12+ Months
Job Overview

We are seeking a Technical Support Analyst to support production operations by managing the intake, triage, tracking, and resolution of production issues. The role will also contribute to incident management, testing activities, workflow optimization, and maintaining production support documentation.

The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and experience working with production support or incident management processes.

Key Responsibilities
  • Receive, log, validate, and categorize incoming production support requests.
  • Triage issues based on type, severity, priority, and established routing procedures.
  • Assign tickets to the appropriate technical or business teams.
  • Monitor ticket progress to ensure timely updates, escalations, and resolutions.
  • Manage incidents throughout their complete lifecycle, from initial triage through closure.
  • Communicate effectively with stakeholders and end users during high-impact incidents.
  • Identify issues requiring backlog items, enhancement requests, or defect creation.
  • Participate in User Acceptance Testing (UAT) and regression testing to validate fixes.
  • Collaborate with testing and project teams to align production issues with release management processes.
  • Document recurring issues, root-cause findings, known errors, and workarounds.
  • Maintain an accurate and accessible Production Support Knowledge Base.
  • Analyze incident trends and identify recurring issues requiring further investigation.
  • Ensure ticket management follows established SLA requirements and procedures.
  • Work closely with Project Managers, Business Analysts, and Operations teams to clarify production issues and support validation activities.
Required Qualifications
  • Proven experience in incident management, production support, technical support, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Experience troubleshooting and coordinating resolution of production issues.
  • Familiarity with UAT and regression testing practices.
  • Ability to prioritize multiple incidents and requests in a fast-paced environment.
  • Strong documentation and organizational skills.
  • Ability to work effectively both independently and collaboratively.
Preferred Qualifications
  • Experience with incident management tools and workflows.
  • Experience working with ticketing or ITSM platforms.
  • Knowledge of SLA management, escalation procedures, and release management.
  • Experience maintaining technical knowledge bases.
  • Familiarity with defect tracking and software development lifecycle processes.