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Technical Support Manager Jobs in Mars, PA (NOW HIRING)

ABB

VFD Technical Support Specialist

PA · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

New

DVSport

Technical Support Specialist II

Pittsburgh, PA · On-site

$55K - $75K/yr

A Technical Support Specialist provides Level 2 & 3 technical support with a secondary emphasis of ... Time Management * Problem-solving * Inquisitiveness * Strong problem solver * Ability and ...

DVSport

Technical Support Specialist II

Pittsburgh, PA · On-site

$55K - $75K/yr

A Technical Support Specialist provides Level 2 & 3 technical support with a secondary emphasis of ... OrganizationTime Management Problem- solvingInquisitivenessStrong problem solverAbility and ...

Vertilocity

Sales Support Manager

Bridgeville, PA · On-site

This role will serve as a critical link between our sales, technical, finance, and client service ... Experience supporting a Managed Service Provider (MSP), IT services organization, or technology ...

Vertilocity

Sales Support Manager

Bridgeville, PA

This role will serve as a critical link between our sales, technical, finance, and client service ... Experience supporting a Managed Service Provider (MSP), IT services organization, or technology ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Mars, PA

Technical Support Manager information

See Mars, PA salary details

$28.5K

$83.1K

$142.7K

How much do technical support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support manager in Mars, PA is $83,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $100,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Mars, PA are hiring for Technical Support Manager jobs?

Cities near Mars, PA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Mars, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,110 per year, or $40 per hour.

Technical Support Representative

Brady Corporation

Pittsburgh, PA • On-site

Full-time

Re-posted 7 days ago

Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Our Pittsburgh office, located in Cranberry Township, PA, is looking for a Technical Support Representative to join our Engraving Solutions business, which sells through our Brady and Gravotech brands.
This role is pivotal in driving technical excellence. You will provide advanced product support for automated laser engraving and pin marking systems while ensuring a high level of customer satisfaction.
This is not an IT help desk role - you will be supporting external customers through phone, email, and case management systems.
This is an on-site role at our location in Cranberry Township, PA.
  • Case Handling: Serve as the first level of support for customers experiencing highly technical problems via phone, email, and chat; accurately document interactions and escalate complex cases to the field service team.
  • Technical Support: Provide high-quality technical customer support across our products and services.
  • Remote Diagnostics & Testing: Utilize remote desktop tools and electrical test equipment (e.g. multimeters) to isolate hardware, software, and system issues efficiently.
  • Case Resolution: Work diligently to resolve cases throughout their lifecycle with a goal of closing 90% of all received cases.
  • Customer Relations: Maintain a superior level of professionalism with customers, distributors, and internal teams to build positive, long-term rapport.
  • Quality Assurance: Ensure all support is delivered with accuracy and timeliness, staying updated on technological developments to meet both customer needs and core business goals.
  • Field Service: Travel may be required for training purposes or as the business requires.

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