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Technical Support Manager Jobs in Delavan, IL (NOW HIRING)

Komatsu

Engineer V

Peoria, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage project timelines and deliverables. * Coordinate with suppliers and manufacturers to source components. * Oversee the production and assembly of prototypes. * Technical Support: * Strong ...

Johnson Controls

Customer Support Coordinator

East Peoria, IL · On-site

$25 - $37/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scheduling and management support. * JCI Employee discount programs (The Loop by Perk Spot). What ... Partners effectively with the Service Team Manager to ensure technical service work is scheduled ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Delavan, IL

Technical Support Manager information

See Delavan, IL salary details

$25.3K

$73.8K

$126.7K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Delavan, IL is $73,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $89,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What cities near Delavan, IL are hiring for Technical Support Manager jobs?

Cities near Delavan, IL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Delavan, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $73,803 per year, or $35.5 per hour.

Engineer V

Komatsu

Peoria, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Komatsu rating

8.6

Company rating: 8.6 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

71st of 489 rated machine equipment manufacturers

Job description

Engineer V
Posting Start Date: 7/1/26
Job Location (Short): Peoria, Illinois, USA, 61639
Requisition ID: 36065
Onsite or Remote: Onsite Position
Join Komatsu and Be Part of Something Big!
Job Overview
Mechanical Engineer with experience in design, development, and testing of wheel motors used in off-highway vehicles such as construction equipment, agricultural machinery, and mining trucks.
Key Job Responsibilities
  1. Design and Development:
  • 8+ years' experience designing drivetrains for off-highway vehicles.
  • Utilize CAD software to create detailed design specifications and drawings.
  • Collaborate with cross-functional teams to ensure designs meet performance, safety, and cost requirements.
  1. Testing and Validation:
  • Conduct simulations and physical tests to validate wheel motor and drivetrain performance.
  • Analyze test data and make necessary design adjustments.
  • Ensure compliance with industry standards and regulations.
  1. Project Management:
  • Manage project timelines and deliverables.
  • Coordinate with suppliers and manufacturers to source components.
  • Oversee the production and assembly of prototypes.
  1. Technical Support:
  • Strong background in gearing and bearing concepts.
  • Provide technical support to manufacturing and service teams.
  • Troubleshoot and resolve issues related to wheel motor performance.
  • Prepare technical documentation and reports.

Qualifications/Requirements
  • Education: Bachelor's or Master's degree in Mechanical Engineering or a related field.
  • Experience: Previous experience in motor design, preferably in the off-highway vehicle industry.
  • Skills:
    • Proficiency in CAD software (e.g., AutoCAD, SolidWorks).
    • Strong analytical and problem-solving skills.
    • Knowledge of motor control systems and power electronics.
    • Excellent communication and teamwork abilities.

Additional Information
Desired Attributes:
  • Attention to detail and a commitment to quality.
  • Ability to work independently and manage multiple projects.
  • Innovative mindset with a focus on continuous improvement.
  • Hands on experience building and repairing wheel motors.

Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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