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Technical Support Manager Jobs in Delavan, IL (NOW HIRING)

Komatsu

Manager, Product Management

Peoria, IL · On-site

$145K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager, Product Management Posting Start Date: 8/4/26 Job Location (Short): Peoria, Illinois, USA ... Technical Alignment and Decision Support - Ensure product decisions appropriately balance technical ...

Codvo.ai

Field Service Engineer

Texas, IL

Key Responsibilities Provide onsite L2 technical support for desktops, laptops, printers, and ... Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software ...

GFL Environmental

Regional Landfill Gas Program Manager

Peoria, IL · On-site

$120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyses data and provide feedback as necessary. • Supervises, coaches, and develops post collection management team relative to landfill gas subject matter. • Technical support and participation ...

Caterpillar

Senior Sales Support Consultant

Peoria, IL · On-site

$128K - $192K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Progressive experience in product sales, aftermarket sales, technical support, and/or strategic project management. * Proven ability to coach and develop team members while supporting GTM planning ...

Caterpillar

Advanced Manufacturing & Engineering Manager

Mapleton, IL · On-site

$102K - $126K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technical support, delivering innovative sealing solutions to customers across the mining ... Caterpillar's Mapleton facility is seeking an Advanced Manufacturing & Engineering Manager to lead ...

Johnson Controls

Customer Support Coordinator

East Peoria, IL · On-site

$25 - $37/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scheduling and management support. * JCI Employee discount programs (The Loop by Perk Spot). What ... Partners effectively with the Service Team Manager to ensure technical service work is scheduled ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Delavan, IL

Technical Support Manager information

See Delavan, IL salary details

$25.3K

$73.8K

$126.7K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Delavan, IL is $73,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $89,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What cities near Delavan, IL are hiring for Technical Support Manager jobs?

Cities near Delavan, IL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Delavan, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $73,803 per year, or $35.5 per hour.

Manager, Product Management

Komatsu

Peoria, IL • On-site

$145K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Komatsu rating

8.6

Company rating: 8.6 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

71st of 489 rated machine equipment manufacturers

Job description

Manager, Product Management
Posting Start Date: 8/4/26
Job Location (Short): Peoria, Illinois, USA, 61639
Requisition ID: 36564
Onsite or Remote: Onsite Position
Join Komatsu and Be Part of Something Big!
Job Overview
The Manager, Product Management provides leadership and oversight for the execution of Komatsu's global haul truck product strategy within the Komatsu Mining Technology (KMT) - Surface Haulage Business Unit (SHBU). Lead a team of Associate Product Managers, Product Managers & Senior Product Managers, responsible for translating product strategy into coordinated execution across the product lifecycle, ensuring alignment with customer requirements, business objectives, and engineering capabilities.
This role drives consistent product management practices across the team, ensuring clear definition of product requirements, effective cross-functional alignment, and delivery of solutions that meet customer and operational performance expectations. The Manager plays a key role in supporting product competitiveness, customer satisfaction, and lifecycle performance of Komatsu's haul truck portfolio.
Responsible for execution of product strategy across assigned haul truck product lines, supporting a significant portion of Komatsu's global mining truck portfolio. This role ensures product management consistency, decision quality, and alignment across the team, directly influencing product performance, customer outcomes, and business results.
Key Job Responsibilities
  • Product Strategy Execution - Execute the defined product strategy through the product management team, translating strategic direction into clear priorities, requirements, and deliverables. Ensure alignment with business objectives, customer needs, and competitive positioning.
  • Product Management and Delivery - Oversee execution of product management activities across the lifecycle, including development support, product improvements, and field issue resolution. Ensure product requirements are clearly defined and that delivered solutions meet customer and business expectations.
  • Cross-Functional Collaboration - Coordinate activities between Product Management, Engineering, MTS, and regional operations to ensure alignment and effective execution. Facilitate communication and accountability across functions to resolve issues and drive consistent outcomes.
  • Technical Alignment and Decision Support - Ensure product decisions appropriately balance technical constraints, cost, performance, and risk. Leverage engineering subject matter experts while supporting accountability for requirements definition and acceptance of solutions.
  • Customer and Market Engagement - Support regions and key accounts with product understanding, positioning, and issue resolution. Ensure customer requirements and field insights are captured and reflected in product decisions.
  • Team Leadership and Development - Provide direction, coaching, and development for Product Managers and Associate Product Managers. Foster a culture of accountability, collaboration, and continuous improvement across the team.
  • Domestic and international travel as required (20-30%)

Qualifications/Requirements
  • Bachelor's degree in Engineering or Business required
  • Minimum of ten (10+) years of combined experience in mining, business operations, product management, or engineering, with demonstrated capabilities in leadership, coaching, and development of others and a
    strong understanding of mining equipment operations.
  • Experience working in cross-functional environments with engineering, operations, and commercial teams.
  • Demonstrated ability to lead through influence, build relationships across functions, and operate effectively in ambiguous environments.
  • In-depth knowledge of mining operations and equipment, with the ability to identify cost efficiencies, enhance customer value, and drive business growth through market expansion and increased share.
  • Physical Requirements: While performing the duties of this job, the associate is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light weights of 10-15 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The associate frequently is required to sit, reach with hands and arms, talk and hear.
  • Physical ability to work in adverse weather conditions, often in remote Mining locations to manage technical support on jobsite. This will commonly require walking on unpaved ground to review the assembly and inspection process of heavy equipment.

Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $145,000 - $170,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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