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Technical Support Manager Jobs in DeKalb, IL (NOW HIRING)

Manager Turbine Support

Elburn, IL · On-site

$162K - $180K/yr

Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Manager Turbine Support

Hinckley, IL · On-site

$162K - $180K/yr

Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Manager Turbine Support

Hinckley, IL · On-site

$162K - $180K/yr

Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Manager Turbine Support

Hinckley, IL · On-site

$162K - $180K/yr

Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Manager Turbine Support

Elgin, IL · On-site

$162K - $180K/yr

Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Manager Turbine Support

Yorkville, IL · On-site

$162K - $180K/yr

Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Manager Turbine Support

Bartlett, IL · On-site

$162K - $180K/yr

Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Manager Turbine Support

Aurora, IL · On-site

$162K - $180K/yr

Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

... technical support and expertise to the customer. • Collect, track and trend complaints. Present data on an ongoing basis to customers, OSI facilities and OSI leadership. • Support timely and ...

Assists Technical Support Manager and Technical Services Field Supervisor and Manager with Performance reporting and Special Projects. * Files reports, inspection results, lab certifications, general ...

Tech Hub Support Specialist

Aurora, IL · On-site

$55K - $60K/yr

Create and maintain technical documentation, instructional guides, and tutorials for Tech Hub equipment, systems, and processes. * Support content storage, file management, and backup workflows, and ...

Showing results 41-60

Technical Support Manager information

See DeKalb, IL salary details

$29K

$84.3K

$144.8K

How much do technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support manager in DeKalb, IL is $84,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $102,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near DeKalb, IL are hiring for Technical Support Manager jobs?

Cities near DeKalb, IL with the most Technical Support Manager job openings:

Infographic showing various Technical Support Manager job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,324 per year, or $40.5 per hour.

Manager Turbine Support

Constellation Energy

Elburn, IL • On-site

$162K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago


Constellation Energy rating

8.6

Company rating: 8.6 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies


Job description

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.


Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including robust wellbeing programs disability and life insurance benefits paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Responsible for execution of turbine generator outage execution project teams to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Implements standardization of outage processes and procedures across assigned Constellation CECs. Reinforces standards and expectations for Outage Planning & Services personnel and other personnel who interface with Outage Planning & Services to establish an error free and professional work environment. Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.


Primary Duties and Accountabilities

  • Perform development of detailed plans, identification and assignment of personnel, and development of detailed work scope.
  • Develop scope schedule and budget with the life cycle cost management system.
  • Apply expert knowledge in execution of refueling outage services at assigned CEC. Provide primary communication with client CEC management and major vendor service organization.
  • Direct project completion and close out of financial and technical documentation. Provide fiscal data and promote fiscal accountability among all project participants
  • Responsible for continuous improvement initiatives and promoting these improvement initiatives among all project participants at CECs.
  • Responsible to effectively communicate technical, financial, and work progress status to all levels of corporate and CEC management.
  • Reinforce appropriate fundamental behaviors in area of assigned responsibility. Includes administering coaching, mentoring, and performance management for managers and employees

Minimum Qualifications

  • Bachelor's degree with 8 years of power generation experience OR
  • Associate's degree with 10 years of power generation experience OR
  • High school diploma/GED with 12 years of power generation experience
  • Demonstrated leadership in a minimum of 3 refueling outages
  • Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

  • Turbine/generator experience
  • Demonstrated strong communication and interpersonal skills

What Constellation Energy employees say

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