Technical Support Manager Jobs in DeKalb, IL (NOW HIRING)

Work Location: Oregon, IL  

Your Career. Your Impact. Our Future. Let's Get After It.

At Woods Equipment Company, we're a passionate group of people driven by innovation and a commitment to creating the world's most efficient agriculture products and attachments. Every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what's next. With a long history of innovation and a pioneering spirit, we're a global team built on humility, grit, and collaboration - where every voice is valued and every contribution matters. If you're ready to bring your perspective and thrive in a people-first culture, join us and make an impact.

HOW YOU MAKE AN IMPACT

THE DETAILS

Technical Support (50%)

• • Provides technical support to District Managers, Dealers and end users of Woods Equipment product.
  • Troubleshoots questions regarding special orders.
  • Must have the ability to diagnose problems with Woods equipment.
  • Utilize basic understanding of hydraulic and electrical circuits.
  • Assist in helping dealer/customer get the correct product and model type equipment for their requested application.
  • Examine parts returned for warranty consideration.
  • Follow up with dealers regarding status of warranty issues.
  • Report customer complaints to Mfg., Quality, Engineering, and Product Management.

Training Support (25%)

• • Provide hands-on demonstrations of Wood's products to existing and potential customers.
  • Provide sales and product training to Wood's team members, dealers, and customers.
  • Design training materials as needed for sales and product training sessions.
  • Participate in trade shows

Testing and Evaluation of Products (25%)

• • Operate new and competitive products and provide feedback to the team on performance.
  • Meet with dealers and end users to evaluate products issues and make adjustments needed to correct or improve performance.

Communication and Documentation

• • Maintain open communication through conversation and both formal and informal documents.

SKILLS AND EXPERIENCE

• Five plus years of work-related experience.
• Degree in a related field desirable
• Technical Writing experience
• Woods Equipment product experience

• 5 years' experience or more in Ag industry
• Ability to operate Wood's equipment.
• Technical writing skills.
• Solve problems analytically; search out relevant information and gauge its importance when making decisions.
• Effective written and oral communication skills; able to express oneself clearly and in technical and non-technical terms.
• Collaborative and effective team player and able to work with teams.
• Set a good example of personal integrity.
• Demonstrate ability and willingness to learn; seek out development activities to improve skills and increase knowledge; learn from other team members and own mistakes.
• Take initiative, seek and act on opportunities to improve organization performance.
• Ability to translate specific goals into action and follow through to achieve goals.
• Working knowledge of Microsoft Office suite (Outlook, Word, Excel).

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $75,000 - $85,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan*
• Earn up to 120 hours vacation during your first year of service 
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program  
• Global company with small company feel 
• Casual work attire 

*Based on geographic location and company performance.

WHO WE ARE: 

Woods Equipment, part of the Oregon Tool, Inc. family of brands.

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: https://www.oregontool.com.

Oregon Tool, Inc.will only employ those who are legally authorized to work.Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc.does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law.

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g.,date of birth; driver's license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission.This notice should not be construed as an offer of employment or creating any terms of employment.

#Woods