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Technical Support Manager Jobs in Commerce, MI (NOW HIRING)

KLA Corporation

Technical Program Manager

Ann Arbor, MI

$105K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Decisions should be supported by ROI analysis and consider both business and customer impact.

Orbotech

Technical Program Manager

Ann Arbor, MI

$105K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Decisions should be supported by ROI analysis and consider both business and customer impact.

Kla

Technical Program Manager

Ann Arbor, MI

$105K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Decisions should be supported by ROI analysis and consider both business and customer impact.

KLA Corporation

Technical Program Manager

Ann Arbor, MI · On-site

$105K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Decisions should be supported by ROI analysis and consider both business and customer impact.

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Commerce, MI

Technical Support Manager information

See Commerce, MI salary details

$26.5K

$77.1K

$132.4K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Commerce, MI is $77,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $93,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What cities near Commerce, MI are hiring for Technical Support Manager jobs?

Cities near Commerce, MI with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Commerce, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,116 per year, or $37.1 per hour.

Technical Sales Support Representative I

Woodland Direct, Inc

Auburn Hills, MI • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Do you have experience in HVAC, construction, hearth, plumbing, electrical, or another skilled trade?

Looking to get out of the field without leaving your technical expertise behind? This could be the career move you've been waiting for.

Woodland Direct is looking for a Technical Sales Support Representative I to help customers, contractors, and our sales team with product selection, installation questions, troubleshooting, and technical support for our hearth products.

No hearth experience? No problem.

We'll teach you the hearth industry. What we're looking for is someone with strong mechanical aptitude, technical curiosity, and a passion for helping people solve problems.

What You'll Do

  • Provide technical support before and after the sale.
  • Assist customers with installation, troubleshooting, and product application questions.
  • Support the Sales and Customer Service teams with technical expertise.
  • Resolve escalated customer concerns while delivering exceptional service.
  • Become a product expert in assigned hearth product categories.
  • Meet individual service goals and follow up to ensure successful customer outcomes.

What We're Looking For

You may have experience in:

  • HVAC
  • Hearth installation or service
  • Construction
  • Plumbing
  • Electrical
  • Mechanical repair
  • Building products
  • Technical customer support
  • Any role requiring mechanical troubleshooting

Qualifications

  • Strong mechanical aptitude and problem-solving skills.
  • Excellent communication and customer service skills.
  • Comfortable learning technical product information.
  • Basic computer proficiency and the ability to work within CRM and business systems.
  • Ability to type 30+ WPM (50+ WPM preferred).
  • High school diploma or equivalent required; college degree preferred.
  • Experience in HVAC, construction, hearth, or a related technical field strongly preferred.
  • Willingness to begin working toward National Fireplace Institute (NFI) certification. Woodland Direct provides the training and support needed to earn certification.

Why Woodland Direct?

Join the nation's largest team of NFI-certified professionals and build a career in the growing hearth industry. You'll receive paid technical training, NFI certification support, competitive pay, comprehensive benefits, and opportunities for advancement-all while working alongside a team that is passionate about helping customers create places where people gather.

Location: Auburn Hills, MI (Hybrid)

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: Hybrid remote in Auburn Hills, MI 48326

Apply