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Technical Support Manager Jobs in Chelsea, MI (NOW HIRING)

Clean Team Inc

Support Supervisor

Plymouth, MI · On-site

Clean Team is hiring Full-Time support supervisors in Novi, MI Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Chelsea, MI

Technical Support Manager information

See Chelsea, MI salary details

$28K

$81.4K

$139.8K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Chelsea, MI is $81,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $98,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What cities near Chelsea, MI are hiring for Technical Support Manager jobs?

Cities near Chelsea, MI with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Chelsea, MI as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $81,424 per year, or $39.1 per hour.

Support Supervisor

Clean Team Inc

Plymouth, MI • On-site

Full-time

Medical, Dental, Vision

Re-posted 28 days ago

Job description

Clean Team is hiring Full-Time support supervisors in Novi, MI

Support Supervisors are responsible for assisting area managers

They will train new hires as needed.

As well as fill in for any call off or scheduled time off for general cleaners.

Support supervisors are required to pass a background check, have a valid driver’s license, reliable transportation, and proof of car insurance.

This is a manager in training position that requires travel to multiple locations daily.

As a full-time employee you will receive benefits medical, dental & vision. We also provide a monthly car allowance for any vehicle maintenance you may incur.

Serious Applicants Only!

Apply