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Technical Support Manager Jobs in Hawaii (NOW HIRING)

Brown and Caldwell

Tactical Project Support

Wailuku, HI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform technical analyses and support the identification of potential solutions to sustainable water resource management. * Prepare and review detailed reports pertaining to Environmental ...

Brown and Caldwell

Tactical Project Support

Wailuku, HI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform technical analyses and support the identification of potential solutions to sustainable water resource management. * Prepare and review detailed reports pertaining to Environmental ...

HII's Mission Technologies division

$87K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager will be responsible for overseeing complex, multidisciplinary technical ... Lead daily program operations and coordinate work across multiple technical support areas Serve as ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Hawaii

Technical Support Manager information

See Hawaii salary details

$30.6K

$89.3K

$153.2K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Hawaii is $89,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $108,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Hawaii?

The most popular types of Technical Support jobs in Hawaii are:

What are popular job titles related to Technical Support Manager jobs in Hawaii?

For Technical Support Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Hawaii look for?

The top searched job categories for Technical Support Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Technical Support Manager jobs?

Cities in Hawaii with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,260 per year, or $42.9 per hour.

IT Helpdesk Tech Support with Security Clearance

TQI Solutions

Honolulu, HI • On-site

$60K - $70K/yr

Other

Posted 18 days ago

Job description

TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities. Join our dynamic team and make a meaningful impact on maritime operations and training. TQI Solutions is currently seeking a Customer Service & Technical Support specialist to support our customer. In this role, you will provide broad technical support, lead integration efforts across multiple systems, and ensure seamless user and mission operations. The estimated salary range for this role is $60,000-$70,000 per year. Final compensation is dependent upon the candidate's skills, qualifications, contract-specific guidelines, and geographic location. TQI is committed to pay equity and compliance with the Hawaii Pay Transparency Act; we do not request or consider prior salary history when making employment offers. Position Details: • Full-time, onsite, exempt • Position may require supporting surge operations consisting of 24/7 shift support Responsibilities: • Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting Requirements: • Broad understanding of technology paired with strong business awareness and effective communication skills
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
• Minimum of 2 years of IT project management or related IT experience
• CompTIA Security+ certification required, must be obtained prior to start date
• Active U.S. government security clearance required
• Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable This position requires the ability to maintain the required U.S. government security clearance throughout employment. TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and Information Technology Support Services to a wide range of DoD clients. TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status. .

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