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Technical Support Engineer Jobs in Redmond, WA (NOW HIRING)

Amazon

Executive Support Eng IV (RED)

Seattle, WA · On-site

As an Executive Support Engineer, you will use your technical knowhow and specialized skills to drive solutions across multiple service owners, collaborate to quickly build unique solutions, and ...

PactFi

Client Support Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...

PactFi

Client Support Engineer

Seattle, WA · Remote

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...

Drive Capital

Customer Support Engineer

Seattle, WA · On-site

$80 - $100/hr

Respond to technical support issues quickly, working hands-on-keyboard to solve or elevate the ... Scripting and programming - bash scripting is required; must be familiar with one or more other ...

LiveRamp

Dedicated Support Engineer

Seattle, WA · On-site

$92K - $119K/yr

Manage a ticket queue to provide technical guidance and troubleshooting to enable customer ... Dedicated Support Engineers deliver seamless technical support and troubleshooting services to a ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Redmond, WA

Technical Support Engineer information

See Redmond, WA salary details

$42K

$88.5K

$133.8K

How much do technical support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical support engineer in Redmond, WA is $88,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $110,300.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,512 per year, or $42.6 per hour.

Lead Support Engineer, Amazon LEO Enterprise Customer Support

Amazon

Bellevue, WA • On-site

Full-time

Re-posted 9 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,107 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.


Key job responsibilities
We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels.

Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.
Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S

citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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