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Technical Support Engineer Jobs in Redmond, WA (NOW HIRING)

FusionTek

Technical Support Engineer II - Hybrid

Kent, WA · Hybrid

$30 - $35/hr

As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values: * Teamwork: We achieve our goals collaboratively. * Growth ...

Outreach

Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams * People management responsibilities ...

Outreach

Manager, Technical Support

Seattle, WA

$90K - $160K/yr

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams * People management responsibilities ...

Outreach

Manager, Technical Support

Seattle, WA · On-site

$90 - $160/hr

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams * People management responsibilities ...

360 Direct Access

Product Support Engineer

Redmond, WA · On-site

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

360 Direct Access

Product Support Engineer

Redmond, WA · Hybrid

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

LTM

MS 365 Support Engineer

Bellevue, WA · On-site

A Support Engineer is knowledgeable in Microsoft 365 services, technologies, offerings and the ... EDUCATION/CERTIFICATION • Graduate LANGUAGE • Fluency in English Technical Requirements EXO • ...

Cooley

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

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Technical Support Engineer information

See Redmond, WA salary details

$42K

$88.5K

$133.8K

How much do technical support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support engineer in Redmond, WA is $88,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $110,300.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,512 per year, or $42.6 per hour.

Technical Support Engineer II - Hybrid

FusionTek

Federal Way, WA • On-site

$30 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
  • Teamwork: We achieve our goals collaboratively.
  • Growth Mindset: We are focused on continuous improvement for our team members and our clients.
  • Integrity: We operate with transparency and prioritize the needs of our clients.
  • Ownership: We take responsibility for our work and ensure commitments are fulfilled

Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
This position is listed as "Hybrid" and requires flexibility to work from home, in the Federal Way office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
What You Will Do
Client Support & Troubleshooting
  • Resolve escalated support requests and complex technical issues.
  • Handle break/fix issues, application installations, and user-level configuration changes.
  • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
  • Provide remote and onsite support for client environments.

Infrastructure & Systems Administration
  • Configure and support Windows Server 2016, 2019, and 2022 environments.
  • Assist with Hyper-V host setup, server administration, networking, and security tasks.
  • Troubleshoot and deploy SonicWall firewalls.
  • Manage networking switches and access points. (Datto Experience PLUS!)
  • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.

Team Collaboration & Mentorship
  • Provide guidance and mentorship to Level I technicians.
  • Collaborate with the technical team to deliver exceptional service to clients.
  • Escalate tickets appropriately and contribute to shared technical knowledge.

Documentation & Process
  • Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
  • Maintain and update the documentation platform so procedures, configurations, and client details remain current.
  • Ensure clients receive clear, professional communication throughout the support process.

Requirements
Experience & Qualifications
  • CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
  • MD-102 preferred
Technical Skills
  • Strong knowledge of Windows 10/11 and macOS
  • Strong knowledge of Windows Server 2016, 2019, and 2022
  • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
  • Working knowledge of on-premise SharePoint administration
  • Working knowledge Microsoft 365 Office Suite and cloud services including Intune
  • Experience with Azure and/or AWS is a plus
  • Experience with Datto BCDR and/or SaaS Backup is a plus
  • Experience with VOIP telephony including Microsoft Teams is a plus
Professional & Soft Skills
  • Exceptional written and verbal communication
  • Ability to work independently and collaboratively
  • Strong time-management and organizational skills
  • Ability to lift and transport equipment

Benefits
At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer:
  • Competitive salary: $30 - $35/hour
  • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
  • Must reside in greater Seattle area
  • Comprehensive coverage: Medical, Dental, and Vision coverage
  • 401(k) plan with 4% company matching and immediate vesting
  • Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
  • Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
  • Monthly cell phone stipend to support your connectivity needs
  • Team culture: Fun events and opportunities to connect with colleagues

Apply