Technical Support Engineer Sqa Engineer Jobs (NOW HIRING)

Description

Join the Fun at Arrow International!

Arrow International is the world's #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe, and we're growing fast!

We're building a winning culture that's all about teamwork, passion, and innovation. At Arrow, you're not just another employee, you're part of a high-performing team that's redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off, including a bonus week every July!

If you're looking for a career that's exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position Summary

This position is responsible for developing and executing tests on new and existing products to ensure that they meet the requisite functional, technical, and regulatory compliance and maintain high overall product quality. From hand-held tablet devices to Las Vegas style gaming cabinets, our array of products is diverse and advanced. Interface with Game/System Development and other Product Development staff to resolve issues in a timely manner. Also responsible for having proficient understanding of the software test methodologies and procedures in order to ensure testing efficiency and high level of quality. Will participate in mentoring Associate SQA Engineers. Organize and lead inter-departmental project meetings.

Primary Roles and Responsibilities

• Develop, review and execute test plans and test scripts for new and existing game themes and systems
• Adhere to SQA processes and provide input on continuous improvement
• Submit and track any product issues found during testing to ensure that they are resolved
• Participate and represent SQA in meetings with Development
• Utilize all required databases for SQA functions and testing
• Provide input to the weekly project status report for each assigned project
• Provide detailed Completion Report at the end of each project
• Participate and provide input during root cause analysis, as needed
• Interface with other members of Product Development to effectively communicate and resolve all reported issues in a timely manner before the gaming product is released
• Proficient understanding of software test methodologies/procedures and the overall product development lifecycle
• Reproduce issues, when necessary, in order to assist software development in resolving issues
• Responsible for project escalations for each assigned project
• Mentor and train junior team members, as needed

Other Duties and Responsibilities

• Assist the SQA Department on special projects
• Introduce process improvement initiatives
• Establish key contacts with upstream organizations that have a direct impact on SQA
• Mentor new Associate SQA Engineers on assigned projects

Requirements

Experience and Education

• Bachelor's Degree in Engineering or Computer Science preferred
• 5+ years of relevant SQA work experience
• Academic and/or working knowledge of Visual Studio
• Academic and/or work experience with C and/or C++
• Academic and/or proficiency with Microsoft Word, Excel, and Outlook
• Basic knowledge of the gaming industry

Preferred Skills

• Working knowledge of computer operation and principles of computer hardware
• Working knowledge or experience with TestRails
• Working knowledge or experience with the JIRA Defect Management tool
• Working knowledge of real-time embedded systems
• Working knowledge of Agile methodologies
• Knowledge or experience with Perl or other shell scripting languages a plus
• Excellent written and oral communication skills
• Ability to communicate and collaborate with other team members
• Ability to work in a fast paced, deadline-oriented environment
• Detail-oriented and organized
• Capable of providing input and potential solutions to identified issues
• Ability to work with limited supervision

PHYSICAL DEMANDS/WORKING CONDITIONS:

Vision:

• Close vision
• Depth perception
• Ability to adjust focus
• Peripheral vision
• Ability to distinguish colors

Physical Requirements:

• Stand for long periods of time
• Extensive time in front of LCD's and Electronic Gaming Machine screens
• Repetitive motion to open heavy Electronic Gaming Machine doors

Work Conditions:

• The ability to move between projects with little notice and the ability to adapt quickly
• Overtime and weekend hours may be required to meet project schedules
• Limited travel may be required

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing,

veteran status, or physical or mental disability-except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at hr@arrowinternational.com.

#INDCA

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.