ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Woodbridge, VA

ATG

Technical Support Analyst

Arlington, VA · On-site +1

Technical Support Engineer Location: Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Engineer will be required to handle internal and external customer ...

New

kgs

Middleware Engineer (REMOTE)

Chantilly, VA · Remote

The position is remote. We offer competitive compensation and an extraordinary benefits package ... Collaborate with migration engineers to support the technical triage of assigned applications ...

kgs

Middleware Engineer (REMOTE)

Chantilly, VA · Remote

The position is remote. We offer competitive compensation and an extraordinary benefits package ... Collaborate with migration engineers to support the technical triage of assigned applications ...

Maximus

Lead Security Engineer - Remote

VA · On-site +1

General information Job Posting Title Lead Security Engineer - Remote Date Wednesday, August 12 ... and support for enterprise project-level work, providing technical leadership and aligning ...

kgs

Migration Engineer (REMOTE)

Chantilly, VA · Remote

... natively support modern identity protocols. * Provide technical advisement and architectural ... Collaborate with internal engineers, integration specialists, and the Migration Team Lead to ...

kgs

Migration Engineer (REMOTE)

Chantilly, VA · Remote

... natively support modern identity protocols. * Provide technical advisement and architectural ... Collaborate with internal engineers, integration specialists, and the Migration Team Lead to ...

YO AI Labs

CUDA Software Engineer - Remote

Washington, DC · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge ... Excellent analytical, problem-solving, and technical communication skills. * Ability to work ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Woodbridge, VA

Technical Support Engineer Remote information

See Woodbridge, VA salary details

$37.1K

$78.2K

$118.2K

How much do technical support engineer remote jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support engineer remote in Woodbridge, VA is $78,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,400.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Woodbridge, VA?

The most popular types of Technical Support Engineer jobs in Woodbridge, VA are:

What are popular job titles related to Technical Support Engineer Remote jobs in Woodbridge, VA?

For Technical Support Engineer Remote jobs in Woodbridge, VA, the most frequently searched job titles are:

What cities near Woodbridge, VA are hiring for Technical Support Engineer Remote jobs?

Cities near Woodbridge, VA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Woodbridge, VA as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,161 per year, or $37.6 per hour.

Technical Support Analyst

ATG

Arlington, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Title:Technical Support Engineer
Location: Fully Remote - D.C. Metro Area
Employment Type: Full-Time
Job Summary
The Technical Support Engineer will be required to handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler's FedRAMP Cloud Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales, Pre-Sales, Support, and Finance for new Support requests as well as working directly with Zscaler Engineering. The Engineer should be detail-oriented, process-driven, and proactive in responding to and handling different queries.
Key Responsibilities
  • Ability to adhere to FedRAMP compliance requirements/assigned tasks
  • Engage with multiple teams and act as POC for Federal Provisioning needs
  • All support personnel will pass the following courses and achieve the following certifications within the first 90 days of hire:
  • Zscaler for Users Essentials (Certification)
  • Zscaler for Users Advanced (Certification)
  • Other - As specified by Client over the lifecycle of the Agreement (certifications and training may vary as the availability\offering\technology changes)
  • Answering product related queries through Client's Case application and inbound calls. Meeting SLAs. Ensure consistent Customer satisfaction (NPS/CSAT).
  • Document all Customer communication in Client's Case application
  • Escalate cases to the next Skill Level in a timely manner
  • Constantly work on upgrading tech and product skills.

Qualifications
Required:
  • 5+ Years of Product Support experience, troubleshooting basic product/network issues
  • Must be a U.S. Citizen

Desired:
  • Associate's degree in information technology or related field or equivalent industry certifications

Additional Benefits
  • Performance Bonuses and annual salary reviews
  • Health, dental, and vision insurance
  • Short Term Disability, Long Term Disability, and Life Insurance
  • 401(k) plan with company match
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

Apply