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Technical Support Engineer Remote Jobs in Willowbrook, IL

Stryker

Salesforce Software Engineer (Remote)

Chicago, IL · On-site +1

$133K - $222K/yr

Remote As a Salesforce Software Engineer, you will play a key role in shaping how our U.S ... Analyze requirements for new features and document technical specifications to support development ...

ICF

Lead Transmission Line Engineer - Remote

Chicago, IL · On-site +1

$105K - $139K/yr

We are seeking a Lead Transmission Line Engineer to support and advance our growing transmission ... Develop and present technical reports , support marketing and business development efforts, and ...

Five to Nine

Backend Rails Engineer (Remote)

Chicago, IL · On-site +1

Qualifications Technical Requirements: * Mid-range to Senior Experience of professional full-stack ... Solid understanding of the Ruby programming language and Rails framework. * Solid understanding in ...

Otus

Senior Engineer

Chicago, IL · Remote

$107K - $147K/yr

Senior Engineer (Remote) Your Role We are looking for a talented and highly motivated Senior ... You will own complex technical problems, collaborate closely with engineers and cross-functional ...

Addison Group

Cloud Security Engineer

Chicago, IL · Remote

$57 - $76.25/hr

Cloud Security Engineer Remote/Onsite : 100% Remote Required Tech/Experience (Manager won't ... Strong technical background (this is not a GRC-focused role) * Experience across AWS required;

ICF

Transmission Planning Engineer - Remote

Chicago, IL · On-site +1

... support to utilities, developers, and grid operators navigating one of the most dynamic periods in ... Serve as technical lead or study manager on transmission planning engagements, owning scope ...

Addison Group

Cloud Security Engineer

Chicago, IL · Remote

$57 - $76.25/hr

Cloud Security Engineer Remote/Onsite : 100% Remote Required Tech/Experience (Manager won't ... Strong technical background (this is not a GRC-focused role) * Experience across AWS required;

RxSaveCard Inc

Data Engineer (Remote)

Chicago, IL · Remote

$117K - $140K/yr

Design systems that preserve data integrity and support auditability Automation & Process ... Strong written and verbal communication skills with both clients and technical teams * Proven ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Willowbrook, IL

Technical Support Engineer Remote information

See Willowbrook, IL salary details

$37.1K

$78.2K

$118.2K

How much do technical support engineer remote jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support engineer remote in Willowbrook, IL is $78,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,400.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What cities near Willowbrook, IL are hiring for Technical Support Engineer Remote jobs?

Cities near Willowbrook, IL with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Willowbrook, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $78,165 per year, or $37.6 per hour.

Solutions Engineer, Penetration Testing

Prescient Security

Chicago, IL • Remote

$130K/yr

Full-time

Re-posted 3 days ago

Job description

Solutions Engineer 

Remote, US 


At Prescient Security, we are on a mission to simplify security and compliance.


Our core values are:

  • Bring Order to Chaos
  • Be Accountable & See it Through
  • 1000% With You
  • Support & Collaborate
  • Think Outside the Box



Summary 

The Solutions Engineer partners with Sales and clients to design technical solutions that align customer requirements with Prescient Security’s service offerings. This role serves as a trusted technical advisor throughout the sales process, leading discovery, developing solution recommendations, defining project scope, and ensuring a smooth transition from sales to delivery. 


Key Responsibilities 

  • Partner with Sales to support client meetings, technical discovery, and solution presentations. 
  • Understand customer business and technical requirements and recommend appropriate security services and solutions. 
  • Develop accurate project scopes, estimates, assumptions, and Statements of Work (SOWs). 
  • Serve as the technical subject matter expert during the pre-sales process, including penetration testing, compliance, and security assessment services. 
  • Collaborate with Project Management and Delivery teams to ensure successful project handoff and execution. 
  • Identify technical risks, recommend solutions, and ensure proposed engagements are aligned with customer needs and delivery capabilities. 
  • Build trusted relationships with clients by providing technical guidance and responding to questions throughout the sales cycle. 
  • Contribute to the continuous improvement of sales collateral, solution offerings, and scoping processes. 


Qualifications 

  • Experience in solutions engineering, solutions architecture, sales engineering, cybersecurity consulting, or a related technical role. 
  • Strong understanding of cybersecurity concepts, security assessments, penetration testing, and compliance frameworks. 
  • Excellent communication, presentation, and client-facing skills. 
  • Experience creating Statements of Work (SOWs), technical proposals, or solution designs. 
  • Ability to manage multiple opportunities in a fast-paced environment while partnering across Sales, Delivery, and Operations. 


The base salary is $130,000.00USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Prescient Security provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics.