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Technical Support Engineer Remote Jobs in Suwanee, GA

AgileEngine

QA/Support Engineer ID80988

Atlanta, GA · Remote

... technical and process documentation to support ongoing application operations. - Utilize remote ... engineering foundation and experience. - Upper-intermediate English level. NICE TO HAVES ...

ICF

Senior Transmission Line Engineer - REMOTE

Atlanta, GA · Remote

$100K - $138K/yr

Title: Senior Transmission Line Engineer Location: Remote US Ready to make a difference? We are ... Develop and present technical reports , support marketing and business development efforts, and ...

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining ... Excellent written and verbal communication skills, with the ability to explain technical concepts ...

YO AI Labs

AI/ML Software Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

Cisco

Senior Software Engineer (Remote)

Atlanta, GA · Remote

$117K - $155K/yr

You will create technical design documentation for the team and contribute to user documentation ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

Stryker

Salesforce Software Engineer (Remote)

Atlanta, GA · On-site +1

$133K - $222K/yr

Remote As a Salesforce Software Engineer, you will play a key role in shaping how our U.S ... Analyze requirements for new features and document technical specifications to support development ...

ICF

Lead Substation Physical Engineer - REMOTE

Atlanta, GA · Remote

$98K - $129K/yr

Remote US Ready to make a difference? ICF is seeking an experienced Substation Physical Engineer to ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

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Technical Support Engineer Remote information

See Suwanee, GA salary details

$34.9K

$73.6K

$111.2K

How much do technical support engineer remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support engineer remote in Suwanee, GA is $73,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $91,700.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Suwanee, GA?

The most popular types of Technical Support Engineer jobs in Suwanee, GA are:

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For Technical Support Engineer Remote jobs in Suwanee, GA, the most frequently searched job titles are:

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The top searched job categories for Technical Support Engineer Remote jobs in Suwanee, GA are:

What cities near Suwanee, GA are hiring for Technical Support Engineer Remote jobs?

Cities near Suwanee, GA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Suwanee, GA as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $73,560 per year, or $35.4 per hour.

HealthShare Application Engineer (Remote Opportunity)

VetsEZ

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

We are currently looking for a HealthShare Application Engineer for a 100% remote position on a large federal government project. In this role, you will support and maintain InterSystems HealthShare environments, healthcare interoperability solutions, middleware platforms, and cloud-based infrastructure. The ideal candidate will have experience with HealthShare, IRIS, healthcare data exchange standards, DevOps practices, and production support in a highly available environment.

The candidate must reside within the continental US.

Responsibilities

  • Support InterSystems HealthShare, IRIS, and Cache environments, including installation, configuration, upgrades, and patch management.
  • Maintain and enhance CI/CD pipelines and automation processes to improve software delivery and operational efficiency.
  • Provide Tier 3 support for HealthShare applications, interoperability services, and related middleware technologies.
  • Manage certificate lifecycle activities, including updates and maintenance across production and non-production environments.
  • Support authentication and access management solutions, including OAuth, SSO, and ADFS integrations.
  • Support healthcare interoperability solutions and interfaces utilizing HL7, FHIR, CDA/CCDA, APIs, and related healthcare data exchange standards.
  • Monitor system performance, troubleshoot issues, and implement proactive solutions to ensure platform reliability and availability.
  • Participate in an on-call rotation to support production HealthShare environments, troubleshoot critical issues, and ensure system availability, as required.
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
  • Minimum of 3-5 years of professional experience in information technology, healthcare IT, or federal government contracting environments.
  • Hands-on experience with InterSystems HealthShare, IRIS, or Cache, including experience supporting one or more HealthShare components such as Health Connect, Unified Care Record (UCR), Provider Directory, or IRIS for Health.
  • Experience supporting healthcare interoperability solutions utilizing HL7, FHIR, CDA/CCDA, web services, APIs, and related healthcare data exchange standards.
  • Experience automating infrastructure, testing, or deployments using tools such as Jenkins, Ansible, or similar DevOps technologies.
  • Experience with cloud platforms including AWS, Azure, or Google Cloud Platform (GCP).
  • Experience developing and maintaining CI/CD pipelines to improve software quality, deployment speed, and operational efficiency.
  • Experience configuring, monitoring, and supporting enterprise middleware or healthcare integration platforms in production environments.
  • Knowledge of Agile/SAFe methodologies, DevOps practices, Linux/Unix administration, Apache, Python scripting, and enterprise monitoring solutions.
  • Strong troubleshooting, analytical, communication, and problem-solving skills.

Additional Qualifications

  • Experience supporting HealthShare productions, interoperability interfaces, and healthcare integration workflows.
  • Experience with monitoring and observability platforms such as Splunk, Dynatrace, and AWS CloudWatch.
  • AWS Certified Solutions Architect - Associate or similar cloud certification is preferred.
  • Experience with the Department of Veterans Affairs (VA) is highly desirable.

Security Clearance Requirements

  • U.S. Citizenship is required.
  • All selected candidates must successfully complete a background check.
  • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits

  • Medical/Dental/Vision.
  • 401k with Employer Match.
  • PTO + Federal Holidays.
  • Corporate Laptop.
  • Training Opportunities.
  • Remote Opportunity.

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.

Employment Type: FULL_TIME

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