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Technical Support Engineer Remote Jobs in Silver Spring, MD

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

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... and support secure application communication. This is a hands-on engineering role suited for someone who understands both the technical depth of network security and the operational discipline ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

... Engineer Remote Client Identity Credential Access Management team is seeking a multiple technical ... support of enterprise applications Excellent communication skills with the ability to collaborate ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... technical documentation for systems, processes, runbooks, and operational procedures. • ...

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Showing results 1-20

Technical Support Engineer Remote information

See Silver Spring, MD salary details

$38.8K

$81.7K

$123.5K

How much do technical support engineer remote jobs pay per year?

As of Jul 19, 2026, the average yearly pay for technical support engineer remote in Silver Spring, MD is $81,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $101,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What are popular job titles related to Technical Support Engineer Remote jobs in Silver Spring, MD? For Technical Support Engineer Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Silver Spring, MD look for? The top searched job categories for Technical Support Engineer Remote jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Technical Support Engineer Remote jobs? Cities near Silver Spring, MD with the most Technical Support Engineer Remote job openings:
Infographic showing various Technical Support Engineer Remote job openings in Silver Spring, MD as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $81,702 per year, or $39.3 per hour.

QA Automation Engineer (Remote)

Archesys Inc

Baltimore, MD • Remote

Other

Medical, Retirement, PTO

Re-posted yesterday


Job description

Residency Requirement: Candidates MUST have lived in the U.S. for at least 3 of the past 5 years and be authorized to work in the U.S. (Citizen, Permanent Resident, or EAD). 

Sponsorship: This position does not offer any type of sponsorship. Candidates must already be authorized to work in the U.S. (e.g., Citizen, Permanent Resident, or EAD). 

Clearance: Public Trust Clearance (or ability to obtain) 

Archesys is a technology firm specializing in innovative cloud solutions and services for clients across various industries. We pride ourselves on cutting-edge technologies, exceptional customer service, and a collaborative work environment.

This is a fully remote, full-time position.

ArcheSys is a technology firm specializing in innovative cloud solutions and services for clients across various industries. We pride ourselves on our cutting-edge technologies, exceptional customer service, and collaborative work environment.

We are seeking a Software Engineer with a junior-level full-stack background to join our core engineering team. The successful candidate will play a key role in driving the transformation of enterprise applications, focusing on robust, scalable solutions. With a strong emphasis on collaboration, innovation, and continuous improvement, you'll be at the forefront of ensuring the delivery of top-tier solutions for our customers.

This is a fully remote, full-time position.

Responsibilities 

  • Full-Stack Feature Delivery: Design, build, and maintain features across the entire application lifecycle, leveraging .NET backends and modern React / Next.js frontends.
  • Rigorous Testing & Quality Assurance: Architect and implement robust automated testing suites, writing comprehensive unit and integration test cases to ensure high code stability and prevent regressions.
  • Database & Query Optimization: Write clean, efficient SQL code, design relational database schemas, and optimize database queries and data access layers.
  • Type-Safe Web Development: Develop interactive, clean UI components using TypeScript alongside cutting-edge frontend architectures.
  • AI-Assisted Engineering: Embrace and comfortably leverage Agentic AI-assisted development tools to accelerate software delivery, automate testing boilerplate, and maximize day-to-day engineering velocity.
  • Cross-Functional Collaboration: Partner with product owners, technical leads, and stakeholders to clarify requirements and iterate in an Agile/Scrum delivery rhythm.

Requirements

Clearance & Eligibility

  • U.S. (Citizen, Permanent Resident, or EAD).
  • Must be able to attain a low-level security clearance.
  • Ability to pass a federal/state background check successfully and maintain eligibility for continued access authorizations, including periodic drug screenings.

Education & Experience

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Minimum of 3 years of hands-on professional software engineering experience.

Required Technical Stack Experience

  • Automated testing frameworks and strategies.
  • Unit and integration test case development (e.g., xUnit, NUnit, Jest, or Cypress).
  • SQL database design, querying, and optimization.
  • .NET (C#, ASP.NET Core) backend architectures.
  • TypeScript and modern JavaScript development.
  • React and Next.js web frameworks.
  • Comfortable with Agentic AI-assisted development (e.g., GitHub Copilot, Cursor).

Core Platform & Cloud Capabilities

  • Solid understanding of relational databases and ORMs (like Entity Framework Core or Dapper).
  • Experience developing, consuming, and testing RESTful Web APIs.
  • Familiarity with version control workflows using Git.
  • Basic experience with cloud environments (specifically Azure services and hosting setups).
  • Experience working within an Agile or Scrum framework.

Professional Attributes

  • Exceptional verbal and written communication abilities to effectively collaborate with both technical and non-technical stakeholders.
  • Previous work in an agile environment with a strong understanding of Scrum or related methodologies.
  • Strong analytical and problem-solving skills with a proactive, self-starter approach to modern software engineering

Desirable Skills 

  • Strong expertise in .NET Core, especially for web API development and integration.
  • PA11Y (nice to have)
  • Razor and Blazor (nice to have)
  • Proficiency in front-end development using TypeScript to enforce type safety across modern JavaScript frameworks.
  • Strong expertise in .NET Core for modular web API development and microservices integration.
  • Strong understanding of Azure DevOps for CI/CD, automated testing, and infrastructure as code.
  • Experience with Azure Cognitive Services for building AI-driven or predictive features within user interfaces.
  • Hands-on experience with Azure serverless architectures, including Azure Functions and Logic Apps.
  • Knowledge of containerization using Docker and orchestration with Kubernetes, especially Azure Kubernetes Service (AKS).
  • Strong grasp of front-end design patterns, SOLID principles, and clean coding practices.
  • Experience understanding OAuth2.0 and OpenID Connect protocols for client-side authentication flow.
  • Knowledge of modern authentication and authorization mechanisms, including Azure Active Directory and Azure AD B2C.
  • Ability to optimize web performance, core web vitals, and application scalability in a cloud environment.
  • Ability to work independently, act as a self-starter, and operate proactively.
  • Strong analytical and problem-solving skills; logical thinker with an intellectual curiosity for emerging frontend trends.

What We Offer Competitive salary and benefits package, including health reimbursement, retirement plan, and generous paid time off. Opportunity to work with a talented team of professionals on exciting and innovative projects. Flexible work arrangements, including remote work options. Continuous learning and development opportunities, including access to training resources and professional development programs. A collaborative and inclusive work environment that values diversity and encourages growth.

Join us at Archesys and be part of a team dedicated to delivering cutting-edge cloud solutions for clients in the public sector. Your expertise and passion for technology will help us continue to innovate and grow. We look forward to welcoming you to our team and supporting your success as QA Automation Engineer.

Archesys participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Archesys is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, color, religion, sex.