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Technical Support Engineer Remote Jobs in Silver Spring, MD

ICF

Senior Cloud Engineer - Remote

Reston, VA · Remote

$58 - $77.50/hr

Support release planning, change management, technical documentation, implementation plans ... engineering in complex enterprise environments. * One active cloud, enterprise architecture ...

DataBank

Building Systems Engineer (Remote)

Ashburn, VA · On-site +1

Building Systems Engineer - BMS/EPMS The Building Systems Engineer specializing in Building ... Technical Support: Provide technical support and troubleshooting for complex issues in BMS and EPMS ...

Goldman Edwards, Inc.

Be Seen First

Full Stack Engineer (Remote)

Washington, DC · Remote

... native applications supporting mission-critical federal technology initiatives. This role is ... technical and business leads to understanding business and technical requirements, problem ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Knexus

AI Software Engineer (Remote)

Vienna, VA · Remote

... Engineer with 6-8 years of experience to join our AI applications team. This is a fully remote ... Technical Familiarity : Familiarity with technologies such as Docker, Node, and REST APIs is a ...

Goldman Edwards, Inc.

Be Seen First

AI Foundry Engineer (Remote)

Washington, DC · Remote

... ecosystems supporting mission-critical federal technology initiatives. Reporting to the Sr. ... We provide world-class talent, proven management, and technical processes to manage the most ...

Quecon Inc.

Field Support Engineer

Washington, DC · Remote

Quecon, Inc. is currently seeking Field Technicians/Engineers to support the Federal Aviation ... Provide technical assistance in performing voice-grade, data-comm, digital and IP ...

First American

Sales Engineer (Remote)

Washington, DC · Remote

$85K - $113K/yr

What We Do The Sales Engineer represents and supports company products across various market segments, including First American Trust, providing technical expertise and guidance to the sales team ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Silver Spring, MD

Technical Support Engineer Remote information

See Silver Spring, MD salary details

$38.8K

$81.7K

$123.5K

How much do technical support engineer remote jobs pay per year?

As of Jul 19, 2026, the average yearly pay for technical support engineer remote in Silver Spring, MD is $81,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $101,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Silver Spring, MD? For Technical Support Engineer Remote jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Silver Spring, MD look for? The top searched job categories for Technical Support Engineer Remote jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Technical Support Engineer Remote jobs? Cities near Silver Spring, MD with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Silver Spring, MD as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $81,702 per year, or $39.3 per hour.
Substation Protection & Control Engineer - REMOTE

Substation Protection & Control Engineer - REMOTE

ICF

Reston, VA • Remote

$102K - $130K/yr

Full-time

Retirement

Re-posted yesterday

Job description

Title: Substation Protection & Control Engineer (Remote)

Location: Remote US

Ready to make a difference?

ICF is seeking a Substation Protection & Control Engineer, to work on the design of relay and protection and control projects on distribution substations at voltages from 12kV to 69kV with the goal of providing excellent quality work for our clients.

We are a relentlessly client-focused group who are re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. We are looking for passionate and innovative people who are constantly looking for ways to provide better quality engineering services for our clients.

Why you will love working here:

  • Quality of life: Fully remote, flexible schedule, work-life balance

  • Investment in the community: Donation matching, volunteer opportunities

  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

  • And many, many more (Ask your recruiter for more details!)

The Ideal Candidate

You are a highly motivated engineer who takes pride in the services you provide. You ensure the project is done right and all deadlines are met. You should be proactive, self-sufficient, and able to productively work out of your home without supervision. You always strive to expand your knowledge and improve work processes to increase quality and efficiency. You are an active member of the team that works well with others and prioritizes the goals of the group. You enjoy taking on new responsibilities and learning new skill sets whenever needed.

What you will be doing:

  • Responsibilities include, but are not limited, to the design and preparation of the following Protection and Control Drawings:

    • Protective Schemes

    • Substation Relay One Lines and Three Lines

    • AC/DC Schematics

    • Substation Panel Layouts

    • Substation Wiring Diagram and Cable Schedule

    • SCADA and Communication Diagrams

  • DC Systems Calculations

  • AC Systems Calculations

  • Development of Equipment Specification and Selection based on Clients Criteria

  • Development of Bill of Materials based on Design Criteria

  • Coordination with physical, settings, and drafting disciplines to ensure quality deliverables

  • Participate in client meetings and perform site visits for data gathering as required

  • Interpreting and incorporating vendor information into design deliverables

  • Apply client standards related to the work

  • Providing field support during construction

  • Perform/ensure company's Quality assurance/Quality Control (QA/QC) processes are being followed on all design packages

  • Continuous improvement of job-related engineering, technical and professional knowledge, skills, and performance

What we need you to have (minimum qualifications):

  • BS in Engineering, preferably electrical or computer engineering

  • 2+ years of protection and controls experience

What we would like you to have:

  • 2+ years of experience working with Bluebeam, AutoCAD, and MicroStation

  • Engineering in Training license (EIT)

  • Professional Engineer License (PE)

  • Advanced user of Microsoft products, specifically Excel, and Word

  • Knowledge of the practical application of industry standards such as: NEC, NESC, IEEE and ANSI

  • Knowledge of design techniques, tools, and principals involved in production of technical plans, blueprints and drawings

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability> ICF Power Delivery Services

#GEA25

#INDEED

#LI-CC1

#POWERDELIVERY

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $167,644.00Nationwide Remote Office (US99)

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