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Technical Support Engineer Remote Jobs in Newark, NY

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... support, and technical troubleshooting * Document and expand application architecture, business ... Improve engineering practices by enhancing CI/CD pipelines, testing strategies, release processes ...

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... support, and technical troubleshooting * Document and expand application architecture, business ... Improve engineering practices by enhancing CI/CD pipelines, testing strategies, release processes ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... support, and technical troubleshooting * Document and expand application architecture, business ... Improve engineering practices by enhancing CI/CD pipelines, testing strategies, release processes ...

Mindex

Data Engineer (Azure & Snowflake) - Remote

Rochester, NY · On-site +1

$90K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Mindex is looking for a Data Engineer who enjoys building modern cloud-based data solutions that ... Document data flows, source-to-target mappings, and technical processes to support ongoing ...

Mindex

Data Engineer (Azure & Snowflake) - Remote

Rochester, NY · Remote

$90K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Mindex is looking for a Data Engineer who enjoys building modern cloud-based data solutions that ... Document data flows, source-to-target mappings, and technical processes to support ongoing ...

Mindex

Data Engineer (Azure & Snowflake) - Remote

Rochester, NY · Remote

$90K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Mindex is looking for a Data Engineer who enjoys building modern cloud-based data solutions that ... Document data flows, source-to-target mappings, and technical processes to support ongoing ...

Honeywell

Customer Solutions Software Engineer II

Pittsford, NY · On-site +1

$99K - $124K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Custom Solutions Software Engineer LenelS2 is a global leader in advanced security systems ... support for existing customers of Lenel's Custom Solutions, performing remote and, on-site as ...

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

L3HHCM20

Senior Manager, Image Science Engineer

Rochester, NY · On-site +1

$133K - $247K/yr

  • Medical

  • Retirement

  • PTO

... remote sensing, and data exploitation solutions. Provides technical leadership, mentorship, and ... Lead and support Image Science personnel across multiple programs and technical efforts. * Provide ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Remote support Top Skills Details Help desk,Help desk support,Service desk,Troubleshooting,Customer service,Windows 10,Active directory,Technical support,Ticketing system,Password reset,Hardware ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Remote support Top Skills Details Help desk,Help desk support,Service desk,Troubleshooting,Customer service,Windows 10,Active directory,Technical support,Ticketing system,Password reset,Hardware ...

Ralliant

Key Accounts Application Engineer

Fairport, NY · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

Support manufacturing by answering technical questions as required and trouble-shooting order ... Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links ...

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Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Newark, NY

Technical Support Engineer Remote information

See Newark, NY salary details

$37.5K

$79K

$119.5K

How much do technical support engineer remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer remote in Newark, NY is $79,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs

What cities near Newark, NY are hiring for Technical Support Engineer Remote jobs?

Cities near Newark, NY with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Newark, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,039 per year, or $38 per hour.

Field Application Engineer '27

KEYENCE

Fairport, NY • On-site, Remote

$53K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Join KEYENCE as a Field Application Engineer

Training Classes Begins January or July 2027
Multiple U.S. Locations | Entry-Level | Full-Time

Are you ready to launch your career with one of the world's most innovative companies? KEYENCE is looking for driven, adaptable engineers to join our Field Application Engineer Team. Whether you're a recent graduate or early in your career, this is your opportunity to grow with a global leader in automation and technology.

What You'll Do

As a Field Application Engineer, you'll be at the forefront of solving complex technical challenges and shaping the future of American manufacturing. This is a field-based position with most of your time on-site with customers and sales teams. The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for.

  • Solve complex customer challenges through creative configurations of our technical products
  • Install and program our products using hand tools or programming languages.
  • Provide on-call, on-site and remote technical support, training, and troubleshooting
  • Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions
  • Conduct product testing and create detailed proposal reports to aid our sales team.
  • Work in dynamic environments-manufacturing floors, labs, and more-with occasional lifting (up to 60 lbs.) and off-hours support

Location Flexibility

Choose up to two preferred office locations when you apply-we'll do our best to place you where you want to be. You'll work within a regional territory, not nationwide.

What We Offer

  • Base Salary: $53,940 - $80,760 (based on location)
  • Performance Bonus Target: $24,000 annually (performance-based), paid quarterly
  • World-Class Training: Paid, hands-on training and on-the-job mentorship
  • Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
  • Career Growth: Promote-from-within culture with base and bonus increases

What We're Looking For

  • Bachelor's degree (or Associate's and 4+ years military experience)
  • Strong work ethic and a passion for solving challenging problems
  • Flexibility to adapt your schedule and support customers and salespeople
  • Willingness to travel (60-100%), including overnight
  • Valid driver's license and personal vehicle
  • Ability to lift and transport demo equipment (35-85 lbs.) into customer sites

Why KEYENCE?

  • Recognized by Forbes as one of the World's Most Innovative Companies
  • A global leader in factory automation and quality assurance solutions
  • Operating profit of over 40% for 25 consecutive years
  • A culture that invests in your success from day one

Ready to make an impact?
Apply now and start your journey with KEYENCE in January or July 2027!

KEYENCE is an at-will, Equal Opportunity Employer. 

Apply