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Technical Support Engineer Remote Jobs in Newark, NJ

Soda Data

Lead Sales Engineer (Remote)

Brooklyn, NY · Remote

$160K - $180K/yr

We're hiring a remote Lead Sales Engineer to own the technical side of our biggest enterprise deals ... to support. You've owned the technical win on enterprise deals, and you're already the person ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$107K - $146K/yr

... class support * No more asking everyone for help, it's right at your fingertips. Having ... Provide technical excellence t for systems, software, and hardware * Document/Update internal Kb ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

... class support * No more asking everyone for help, it's right at your fingertips. Having ... Provide technical excellence t for systems, software, and hardware * Document/Update internal Kb ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$109K - $150K/yr

... class support * No more asking everyone for help, it's right at your fingertips.Having ... Provide technical excellence t for systems, software, and hardware * Document/Update internal Kb ...

Northern Base

Nextthink Engineer (Remote)

Newark, NJ · Remote

$100K - $120K/yr

NextThink Engineer Location: Newark, NJ (On-site) Experience: 6-8 Years Employment Type: Full-Time ... Support Windows 10/11 administration, troubleshooting, and performance optimization. * Design self ...

Zenlaw

Full-Stack Engineer (Remote)

New York, NY · On-site +1

As a Zenlaw Full-Stack Engineer you will: * Develop new features working with cross-functional ... Solve complex, but fun, technical problems * Actively partner with our tech team to learn from each ...

KEYENCE

Field Application Engineer '27

Elmwood Park, NJ · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Newark, NJ

Technical Support Engineer Remote information

See Newark, NJ salary details

$39.2K

$82.6K

$125K

How much do technical support engineer remote jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support engineer remote in Newark, NJ is $82,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What job categories do people searching Technical Support Engineer Remote jobs in Newark, NJ look for? The top searched job categories for Technical Support Engineer Remote jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Technical Support Engineer Remote jobs? Cities near Newark, NJ with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Newark, NJ as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% Remote job distribution, with an average salary of $82,646 per year, or $39.7 per hour.

Lead Sales Engineer (Remote)

Soda Data

Brooklyn, NY • Remote

$160K - $180K/yr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

Data quality is the bottleneck of the AI era. Every Fortune 500 is trying to solve it. We're the team they call.

Soda is the data quality layer for Disney, Ralph Lauren, CBRE, HelloFresh, 2K Games, and Nubank. The category is growing rapidly because AI doesn't work on bad data.

We're hiring a remote Lead Sales Engineer to own the technical side of our biggest enterprise deals and to bring up the SEs behind you. Direct line to the CRO, Director of Customer Engineering, and product team - no layers.

Who this is this for

Sales Engineers who've already done the job well and want more than another quota to support. You've owned the technical win on enterprise deals, and you're already the person junior SEs come to after a demo went sideways.

If you want a big-company SE org with an enablement team, this isn't it. If you want the hardest deals and the machine that makes everyone else better at them, this is it.

What you'll do

  • Own the technical win on our largest enterprise deals - first technical call through architecture review, security review, PoC, and closed-won
  • Scope PoCs against the customer's stated success criteria, and hold the scope so evaluations actually finish
  • Own technical and security responses on RFPs, including SOC 2 and infosec questions from regulated buyers
  • Ramp new US SEs - their onboarding, their first demos, and the call on when they're ready to go solo
  • Coach demos and run technical deal reviews. Tell people what didn't land and why
  • Build the reusable stuff - demo environments, PoC templates, competitive positioning

Hiring process

  1. Phone screen interview - 15 minute call with a founder
  2. Recorded demo - We'll give you access to the product. You'll record a short demo of Soda to a hypothetical customer.
  3. Deep dive interview - one deal you won, one you lost, and scoping a PoC from a short scenario
  4. Culture fit with the team

What you might not love

  • Priorities move. Expansion phase, a lot of work, not a lot of process.
  • No enablement team. If the PoC template doesn't exist, you write it.

Requirements

Must have

  • 6+ years as a Sales Engineer, Solutions Engineer, or Solutions Architect at a B2B SaaS company, on enterprise deals - $100K+ ACV, multiple stakeholders, three-month-plus cycles
  • You've developed other SEs - onboarding, demo coaching, or mentoring. Tell us who you brought up and what you actually did
  • Fluent in Python and SQL - you can read, write, and debug both in front of a customer
  • Strong customer communication - clear, calm, and honest under pressure. You can explain something technically complex to a Data Engineer and to a CDO in the same conversation
  • You give feedback that lands - specific, about the work and not the person. You'd rather have the awkward conversation this week than the same one in three months
  • Builder mentality, humble, high-horsepower - you write docs without being asked, you'd rather automate a task than repeat it, and you'd rather learn what you're missing than bluff it
  • Based in the US

Nice to have

  • Experience selling data quality, governance, or observability tools
  • Experience selling into regulated industries - financial services, pharma, energy, insurance
  • Data stack fluency - Snowflake, Databricks, BigQuery, dbt, Airflow, Kafka
  • Interest in growing into a management track

Benefits

  • Base salary: $160,000-$180,000
  • Equity - everyone full-time at Soda is a shareholder
  • Location: Remote (US-based)
  • Benefits: PTO, 401k, medical insurance

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