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Technical Support Engineer Remote Jobs in Newark, NJ

Soda Data

Sales Engineer (Remote)

Brooklyn, NY · On-site +1

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Own product, technical, and security responses on RFPs and RFIs * Support customers through ...

Soda Data

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Own product, technical, and security responses on RFPs and RFIs * Support customers through ...

Reality Defender

Customer Support Engineer

New York, NY · Remote

$40K - $65K/yr

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Navtech, Inc.

Elastic Search Engineer

Manhattan, NY · On-site +1

I have an opportunity for "ElasticSearch Engineer" _ REMOTE " and I am looking for a candidate who ... support existing code. Required Skills: Minimum 8 years of experience in a particular technical and ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Growth Engineer (Remote)

New York, NY · On-site +1

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Lead Sales Engineer (Remote)

Brooklyn, NY · On-site +1

$160K - $180K/yr

We're hiring a remote Lead Sales Engineer to own the technical side of our biggest enterprise deals ... to support. You've owned the technical win on enterprise deals, and you're already the person ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Newark, NJ

Technical Support Engineer Remote information

See Newark, NJ salary details

$39.2K

$82.6K

$125K

How much do technical support engineer remote jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support engineer remote in Newark, NJ is $82,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What job categories do people searching Technical Support Engineer Remote jobs in Newark, NJ look for? The top searched job categories for Technical Support Engineer Remote jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Technical Support Engineer Remote jobs? Cities near Newark, NJ with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Newark, NJ as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% Remote job distribution, with an average salary of $82,646 per year, or $39.7 per hour.

Sr. Technical Support Consultant - Remote

NAVA Software Solutions

Berkeley Heights, NJ • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

NAVA Software solutions is looking for a Sr. Technical Support Consultant
Details:
Sr. Technical Support Consultant
Location: Remote role
Duration: 6 months CTH
Job Description:
  • CA Server Automation which includes CA ITCM - need knowledge with in using the CA tool.
  • Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
  • 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
  • Create application monitoring scripts and automate alerts that can inform of problems in logs files.
  • Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
  • Point of escalation accountable for diagnosing and resolving customer impacting issues.
  • Review turnover artifacts to ensure completion prior to executing production installs.
  • Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
  • Support applications that support the Managed Services ATM fleet and Cash and Logistics.
  • Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
  • Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
  • Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
  • Maintain and/or create technical support documentation, and work with resources to assume the same.
  • Good verbal and written communication skills to be used for creation and updating standard operating procedures.
  • Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.

Required:
  • 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
  • CA Server Automation which includes CA ITCM
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experienced in Agile and DevOps environments and cultures.
  • Knowledge of ITIL production support best practices
  • ATM knowledge and strong knowledge of Microsoft Office Suite
  • Knowledge of Splunk and ExtraHop

Desired:
  • Basic knowledge of Linux
  • Knowledge of Azure
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

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