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Technical Support Engineer Remote Jobs in Indianapolis, IN

KEYENCE

Field Application Engineer '27

Indianapolis, IN · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Marlabs

AWS Devops Cloud Engineer (Remote)

Indianapolis, IN · Remote

$54 - $74/hr

Execute and support application deployments across AWS environments, ensuring reliable and ... Engineer | Skills & Experience * Hands-on experience with AWS services including EKS, ECR, EC2 ...

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Technical Support Engineer Remote information

See Indianapolis, IN salary details

$35.8K

$75.5K

$114.2K

How much do technical support engineer remote jobs pay per year?

As of Aug 30, 2026, the average yearly pay for technical support engineer remote in Indianapolis, IN is $75,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

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Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Indianapolis, IN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,544 per year, or $36.3 per hour.

Enterprise Support Engineer II

ConnexPay

Indianapolis, IN • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company: ConnexPay
Location: Remote – U.S.-Based | Atlanta, GA | Dallas, TX
Job Type: Full-Time
Reports To: VP of IT Operations
About ConnexPay:
Founded in 2017, ConnexPay is a payments technology company transforming modern e-commerce by bringing PayIns and PayOuts together on a single global platform.
Our technology enables businesses to manage B2B payment needs—including payment acceptance, fraud management, and supplier payments—through one integrated solution. ConnexPay supports a wide range of industries and payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, media, and advertising.
At ConnexPay, our culture is built around employee engagement, customer satisfaction, collaboration, and open communication. We believe behaviors drive culture, and culture drives results. We work as one team with a shared commitment to our customers and each other.
 

About the Opportunity:
ConnexPay is seeking an experienced Enterprise Support Engineer II to provide advanced technical support across our enterprise environment.
This is a hands-on Level II support position for an experienced technical professional who can troubleshoot complex hardware, software, Microsoft 365, networking, operating system, and enterprise application issues while also serving as a resource and mentor to Level I support engineers.
The Enterprise Support Engineer II will help improve support processes, analyze ticket trends, manage technical equipment inventory, coordinate support coverage, train users, and collaborate with teams throughout the organization.
This position requires a combination of strong technical troubleshooting skills, excellent communication, independent problem-solving, and the ability to mentor less-experienced support team members.
 

Key Responsibilities:

  • Provide Level II technical support for complex issues involving enterprise software, hardware, operating systems, networking, and business applications.
  • Troubleshoot and resolve escalated support tickets while maintaining timely and professional communication with users.
  • Provide technical guidance and mentorship to Level I Enterprise Support Engineers.
  • Share technical knowledge and best practices related to ConnexPay systems and support procedures.
  • Design, build, and maintain an effective technical equipment and hardware inventory system.
  • Help coordinate support schedules to maintain appropriate coverage during peak periods and critical incidents.
  • Develop, document, and implement technical support processes and best practices to improve response and resolution times.
  • Analyze support tickets, recurring technical issues, and user feedback to identify trends and opportunities for improvement.
  • Recommend and help implement solutions that reduce recurring issues and improve the overall support experience.
  • Collaborate cross-functionally with Sales, Finance, Marketing, Development, and other teams to understand technical requirements and support business needs.
  • Conduct one-on-one training sessions for employees and users on new systems, applications, processes, and updates.
  • Develop reports and monitor key performance indicators (KPIs) related to support efficiency and effectiveness.
  • Maintain accurate documentation of technical issues, solutions, procedures, and system information.
  • Stay current on emerging technologies, enterprise IT practices, and industry trends.

Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of professional experience in technical support, systems engineering, enterprise IT support, or a closely related role.
  • Hands-on Microsoft 365 experience and knowledge required.
  • Demonstrated experience troubleshooting complex technical issues in an enterprise environment.
  • Strong knowledge of networking concepts, operating systems, hardware, and enterprise applications.
  • Experience working with technical support ticketing systems and remote support tools.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to explain technical information clearly to both technical and non-technical users.
  • Ability to work independently, prioritize multiple issues, and operate effectively in a fast-paced environment.
  • Ability to collaborate effectively across departments and technical teams.
  • Experience mentoring, assisting, or providing technical guidance to junior support professionals.

Preferred Qualifications:  

The following experience is a plus:

  • Atlassian software suite
  • Microsoft Azure services
  • ITIL certification
  • CompTIA certification
  • Microsoft professional certifications
  • Experience developing or improving enterprise IT support processes
  • Experience tracking support KPIs and analyzing ticket trends

Benefits & Perks:  

ConnexPay offers a competitive compensation and benefits package, including:

  • Unlimited PTO – Flexibility to take time away when needed without a predetermined number of PTO days.
  • 401(k) with company match – Immediate eligibility to participate in the company retirement plan.
  • Medical, dental, and vision insurance options
  • Company-paid life and AD&D insurance
  • Flexible work environment – Work remotely from a U.S.-based home or from our Atlanta or Dallas offices.
  • Autonomy and ownership – Independence and responsibility within your role.
  • Career growth opportunities – Opportunities to advance as ConnexPay continues to scale and grow.

Equal Employment Opportunity:  

ConnexPay is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.