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Technical Support Engineer Remote Jobs in Franklin, MA

YO AI Labs

AI/ML Software Engineer - Remote

Boston, MA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

YO AI Labs

AI/ML Software Engineer - Remote

Boston, MA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

thg

Senior Mainframe Engineer (REMOTE)

Worcester, MA · On-site +1

In this role, you will leverage your engineering knowledge to research, design, implement, optimize ... support critical mainframe infrastructure and platform services. You will serve as a technical ...

thg

Senior Mainframe Engineer (REMOTE)

Worcester, MA · On-site +1

In this role, you will leverage your engineering knowledge to research, design, implement, optimize ... support critical mainframe infrastructure and platform services. You will serve as a technical ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

Newfire Global Partners

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Franklin, MA

Technical Support Engineer Remote information

See Franklin, MA salary details

$37.9K

$79.9K

$120.8K

How much do technical support engineer remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support engineer remote in Franklin, MA is $79,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $99,600.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What cities near Franklin, MA are hiring for Technical Support Engineer Remote jobs?

Cities near Franklin, MA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Franklin, MA as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,884 per year, or $38.4 per hour.

Senior Azure Site Reliability Engineer

3B Staffing LLC

Boston, MA • Remote

$62 - $82.25/hr

Full-time

Re-posted 11 days ago

Job description

looking for an experienced Senior Azure Site Reliability Engineer to ensure the continuous uptime, data integrity, and compliance of healthcare software applications. Operating within an Azure cloud environment, this individual will serve as the primary line of defense for critical production issues, helping minimize disruption to clinical and administrative workflows. The role functions as the primary on-call responder and requires a proactive technical leader who can rapidly resolve critical incidents, automate system recovery processes, and maintain strict HIPAA security standards.

Title: Senior Azure Site Reliability Engineer

Remote / Hybrid Schedule: 100% remote

Must Haves

  • 5+ years of experience in Production Support, Site Reliability Engineering (SRE), or a related support engineering function, including 2+ years supporting healthcare environments.
  • Hands-on experience managing and supporting production systems within Microsoft Azure.
  • Strong expertise in Azure SQL, T-SQL, and healthcare data exchange standards such as HL7 and FHIR.
  • Advanced scripting and automation skills using PowerShell, Azure CLI, Bash, or Python.
  • Ability to serve as the primary point of contact for high-severity production incidents and critical escalations.
  • Experience leading incident response efforts, coordinating bridge calls, and driving rapid resolution within strict SLA requirements.
  • Proven ability to perform root cause analysis (RCA) across infrastructure, application, and database layers.
  • Commitment to participating in a 24/7 on-call rotation and supporting mission-critical healthcare applications.
  • Working knowledge of HIPAA, HITRUST, and healthcare data privacy and security requirements.

Pluses

  • Experience supporting Epic EHR environments, including Interconnect, Bridges, Cogito, or related Epic modules.
  • Familiarity with Azure OpenAI Services, AI-powered applications, and Large Language Model (LLM) operations.
  • Knowledge of monitoring AI application performance, including prompt/response latency and operational health metrics.
  • Experience working with vector databases or AI-driven search and retrieval platforms.
  • Exposure to enterprise disaster recovery planning, compliance audits, and healthcare regulatory environments.

Day-to-Day

  • Act as the primary support lead for high-severity production outages and critical business escalations.
  • Coordinate incident response activities and bridge calls to restore service for mission-critical healthcare applications.
  • Perform troubleshooting and root cause analysis across Azure infrastructure, databases, and application services.
  • Execute recovery and remediation activities to minimize disruption to patient care and business operations.
  • Monitor and maintain the health, availability, and performance of Azure App Services, Virtual Machines, and Azure Functions.
  • Analyze telemetry and system performance data using Azure Monitor, Log Analytics, and Application Insights.
  • Support and optimize Azure SQL databases, enterprise data pipelines, and cloud storage solutions.
  • Deploy system patches, hotfixes, and updates in accordance with security and operational standards.
  • Audit system logs, user access, and security controls to ensure ongoing compliance and data protection.
  • Develop and maintain automation scripts to reduce manual support activities and improve operational efficiency.
  • Create and maintain technical documentation, support runbooks, disaster recovery procedures, and compliance artifacts.
  • Collaborate with engineering, infrastructure, security, and application teams to drive service reliability and continuous improvement.

Apply