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Technical Support Engineer Remote Jobs in Columbus, OH

Strategic Systems

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Healthcare Implementation Engineer - SQL, Windows, IIS

Columbus, OH · Remote

$30 - $32/hr

Remote - United States Duration: 18 months About the Opportunity We are seeking Healthcare ... Provide advanced technical support through telephone, email, and chat. * Lead customer conference ...

New

ABB

EL Services Application Engineer

OH · Remote

The Services Field Application Engineer for ABB will provide technical support to the Regional ... The work model for the role is: remote (#Li-Remote) supporting the North Region central district ...

Genetec

Technical Account Manager

Columbus, OH · Remote

You will monitor support requests to identify any recurring issues and may recommend changes to ... Bachelor's Degree in Computer Science, Engineering, Economics, Business Administration is preferred ...

Genetec

Technical Account Manager

Columbus, OH · On-site +1

You will monitor support requests to identify any recurring issues and may recommend changes to ... Bachelor's Degree in Computer Science, Engineering, Economics, Business Administration is preferred ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Provide support to automation processes for Enterprise Query Hub. Position may be eligible for ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Huntington Bank is looking for a Developer within our test automation, and Data space to lead ... development and support. Maintains and demonstrates knowledge of technical industry trends ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Huntington Bank is looking for a Developer within our test automation, and Data space to lead ... development and support. * Maintains and demonstrates knowledge of technical industry trends ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Columbus, OH

Technical Support Engineer Remote information

See Columbus, OH salary details

$36.2K

$76.3K

$115.4K

How much do technical support engineer remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical support engineer remote in Columbus, OH is $76,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $95,100.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

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Technical Support Engineer Remote jobs near you

Healthcare Implementation Engineer - SQL, Windows, IIS

Strategic Systems

Columbus, OH • Remote

$30 - $32/hr

Contractor

Posted 3 days ago

New

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Job description

Healthcare Implementation Engineer – Diagnostic Imaging Systems

Location: Remote – United States

Duration: 18 months


About the Opportunity

We are seeking Healthcare Implementation Engineers to install, configure, test, validate, and support enterprise diagnostic imaging and healthcare software solutions. You will work with customers, project managers, technical teams, partners, and vendors to deploy applications in customer-facing production environments and resolve complex application and infrastructure issues.


Key Responsibilities

  • Install, configure, test, and validate enterprise healthcare applications.
  • Deploy software on customer on-premises servers and workstations.
  • Install and support operating systems, database software, third-party systems, tools, and utilities.
  • Troubleshoot Windows Server, IIS, SQL Server, ASP.NET, and Active Directory environments.
  • Install and configure Microsoft SQL Server.
  • Perform SQL Server database backup and restore activities.
  • Manage IIS websites, application pools, bindings, and SSL/TLS certificates.
  • Write and execute basic SQL queries using SELECT, DELETE, and UPDATE.
  • Analyze application, Windows, IIS, SQL, environmental, and alert logs.
  • Monitor systems, application workflows, environments, and alerts.
  • Analyze network traffic to diagnose application stability and performance issues.
  • Reproduce production issues in test and lab environments.
  • Develop and document technical workarounds.
  • Provide advanced technical support through telephone, email, and chat.
  • Lead customer conference calls during critical technical issues.
  • Communicate implementation outcomes to project managers and technical teams.
  • Maintain detailed implementation, troubleshooting, and escalation documentation.
  • Contribute to team training, mentoring, knowledge sharing, and process improvement.
  • Manage competing priorities and complete assigned projects within established deadlines.


Must-Have Skills

  • Three or more years of Tier II or Tier III technical or application support experience
  • Windows Server administration and troubleshooting
  • Microsoft IIS administration
  • IIS websites, application pools, bindings, and certificate binding
  • Microsoft SQL Server installation and configuration
  • SQL Server backup and restore
  • Basic SQL queries using SELECT, DELETE, and UPDATE
  • ASP.NET application troubleshooting
  • Active Directory support and troubleshooting
  • Enterprise software installation, configuration, testing, and validation
  • Customer-facing production environment support
  • Application, system, IIS, and database log-file analysis
  • Environmental and alert monitoring
  • Issue reproduction in test or lab environments
  • Strong technical documentation and customer communication skills
  • Bachelor’s degree in Information Technology, Computer Science, a related discipline, or equivalent professional experience


Preferred Skills

  • Healthcare technology experience
  • Radiology Information Systems
  • Picture Archiving and Communication Systems
  • Diagnostic Imaging Workflow Management solutions
  • HL7
  • DICOM
  • Network traffic analysis
  • Healthcare application implementation
  • Critical patient-care environment support
  • Experience working with third-party vendors and implementation partners
  • Technical training or mentoring experience