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Technical Support Engineer Remote Jobs in Austell, GA

ICF

Senior Transmission Line Engineer - REMOTE

Atlanta, GA · Remote

$100K - $138K/yr

Title: Senior Transmission Line Engineer Location: Remote US Ready to make a difference? We are ... Develop and present technical reports , support marketing and business development efforts, and ...

Cisco

Senior Software Engineer (Remote)

Atlanta, GA · Remote

$117K - $155K/yr

You will create technical design documentation for the team and contribute to user documentation ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining ... Excellent written and verbal communication skills, with the ability to explain technical concepts ...

Stryker

Salesforce Software Engineer (Remote)

Atlanta, GA · On-site +1

$133K - $222K/yr

Remote As a Salesforce Software Engineer, you will play a key role in shaping how our U.S ... Analyze requirements for new features and document technical specifications to support development ...

New

VetsEZ

Senior DevOps Engineer (Remote Opportunity)

Atlanta, GA · On-site +1

$125K - $160K/yr

In this role, you will support the design, implementation, and maintenance of a secure Azure-based ... technical documentation and participating in Agile ceremonies. * Leverage AI-powered development ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Austell, GA

Technical Support Engineer Remote information

See Austell, GA salary details

$34.3K

$72.3K

$109.4K

How much do technical support engineer remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical support engineer remote in Austell, GA is $72,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $90,100.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What cities near Austell, GA are hiring for Technical Support Engineer Remote jobs?

Cities near Austell, GA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you

OSP Engineer Remote

Luck Grove Telecom Inc

Atlanta, GA • Remote

$24 - $30/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

The OSP Engineer is responsible for managing and executing engineering revisions driven by client requests, construction feedback, and field changes. This role focuses on updating, correcting, and re-posting network designs within FROGS, ensuring all revisions are accurate, compliant, and fully documented. The engineer will work closely with construction teams, project managers, and clients to process redlines, update design packages, and produce permit-ready and construction-ready documentation that reflects real-world conditions.


Key Responsibilities

  • Review, interpret, and implement client change requests and construction redlines into updated engineering designs.

  • Revise and repost project designs, construction packages, and documentation within FROGS.

  • Validate field conditions and incorporate updates such as route adjustments, new placements, utility conflicts, DCR edits, and scope changes.

  • Create and update all supporting documentation, including revised BOMs, as-builts, splice changes, construction notes, and permit drawings.

  • Communicate with construction teams to clarify field issues, confirm design intent, and ensure accurate revision handling.

  • Coordinate with clients, internal and stakeholders to ensure revised designs meet project requirements.

  • Maintain detailed revision logs and ensure all engineering deliverables remain compliant with regulatory specifications.

  • Update internal and external project management tools to track project status and maintain a organized workflow.

  • Provide timely turnaround of revision requests to minimize construction delays.


Preferred Experience & Skills

  • Experience in OSP engineering, drafting, or construction support roles.

  • Strong proficiency with FROGS, including posting revisions, updating job records, and managing engineering workflows.

  • Working knowledge of client revision workflows, and construction-driven design changes.

  • Ability to read and update fiber network designs, splice schematics, plats, utility records, and OSP construction drawings.

  • Skilled in analyzing field redlines, photos, and route changes to produce accurate revised designs.

  • Proficiency in design tools such as AutoCAD, QGIS, or similar mapping platforms.

  • Strong communication skills and the ability to collaborate effectively with construction crews and clients.


Luck Grove does not provide relocation assistance. If you are are planning on moving, you would have to indicate that during the interview and relocate prior to starting.


Benefits:

  • Salary Range: $24-$30 per hour

  • Full-time, remote role with growth potential.

  • Medical, Dental and Vision Insurance.

  • Paid Time Off (PTO) and company holidays.

  • Referral program

  • Opportunities for career growth and professional development.

  • Supportive and collaborative company culture.


Work Location: Remote