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Technical Support Engineer Remote Jobs in Alaska

Liveops

Remote Spanish Bilingual Customer Service

Wasilla, AK · Remote

$15.25 - $19.25/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

SAIC

ZAN Remote Pilot Operator

Anchorage, AK · On-site +1

SAIC must provide training and training related support services as required for all types and ... Experience working in a multidisciplinary team (Multimedia Developers, Quality Assurance ...

SAIC

ZAN Remote Pilot Operator

Anchorage, AK · Remote

SAIC must provide training and training related support services as required for all types and ... Experience working in a multidisciplinary team (Multimedia Developers, Quality Assurance ...

RE/SPEC Inc.

Project Manager- Mining

Fairbanks, AK · On-site +1

We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If ... Support senior leadership with business development activities and help strengthen client ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Alaska

Technical Support Engineer Remote information

See Alaska salary details

$40.4K

$85.1K

$128.7K

How much do technical support engineer remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support engineer remote in Alaska is $85,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $106,100.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are popular job titles related to Technical Support Engineer Remote jobs in Alaska?

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What job categories do people searching Technical Support Engineer Remote jobs in Alaska look for?

The top searched job categories for Technical Support Engineer Remote jobs in Alaska are:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $85,113 per year, or $40.9 per hour.

Cloud Systems Administrator-Remote

ACT1 Federal

Anchorage, AK • On-site, Remote

$100K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Position Title: Cloud Systems Administrator

Location: Anchorage, AK

Category: Funded

Schedule (FT/PT): FT

Travel Required: N/A

Shift: Day

Remote Type: on-site *open to remote work for qualified candidates*(must be able to work AKDT time zone core hours)

Clearance required: Active Secret

Division: international Cooperation

Salary Range: $100,000-$105,000

Who is ACT1 Federal? ACT1 Federal LLC is a 100% employee-owned company. We've served the Department of Defense (DoD) for nearly thirty years. Our core missions include weapon systems engineering, logistics, space domain expertise, global defense and security, business and financial management for security assistance and major defense articles, as well as military training and arctic security. Join us!

Description: This position is located in Anchorage, AK and supports the Ted Stevens Center for Arctic Security Studies (TSC), the newest of six Department of War regional centers. As ACT1's senior IT professional supporting the TSC, you will work closely with the ACT1 team, the Government IT team, the Associate Director of Mission Support and other TSC leaders.

Responsibilities:

  • Administrator for a MS Azure GCC High cloud environment.
  • Assist w/ the administration of the government NIPRNET and SIPRNET networks, as required.
  • Serve as the TSC point of contact for all IT initiatives and the escalation point for Tier 2 and Tier 3 issues; propose IT solutions for the TSC.
  • Manage user accounts on multiple network enclaves and ensure proper documentation is completed IAW Department of War and other federal regulations.
  • Coordinate with internal and external USG IT departments and offices to ensure the TSC GCC environment is compliant with Department of War instructions, regulations and cyber technical orders; provide team IT support as required or requested.
  • Set up, establish and run program IT, to include supporting virtual distance learning programs via various means.
Requirements

Basic Qualifications:

  • Bachelor's degree in a computer-related field or a minimum of two (2) ears of experience with cloud-based information systems or certification in a cloud-based information system.
  • Minimum of two (2) years of experience working in U.S. Government computer systems, knowledge of Department of War IT policy and regulations.
  • Current IAM Level 2 Certification (CompTIA Security+ desired)
  • Secret Clearance (or the ability to obtain and hold a secret clearance)

Preferred Qualifications:

  • Experience with Microsoft Azure and Microsoft 365
  • Experience with Microsoft Graph
  • Experience with Entra ID
  • Experience with Intune
  • Experience with Sentinel
  • Experience with Zero Trust Architecture
  • Experience with scripting
Benefits
  • Medical/Dental/Vision Insurance 
  • ACT1 Employee Stock Ownership Plan (ESOP) 
  • Company Paid Life and AD&D Insurance 
  • Company Paid Short-Term Disability  
  • Voluntary Long-Term Disability 
  • Flexible Spending Accounts (FSA) 
  • Health Savings Account (HSA) 
  • 401K with employer match 
  • Paid Time Off  
  • Paid Holidays 
  • Parental Leave 
  • Military Leave 
  • Education, Training & Professional Development 
  • Voluntary Accidental Injury/Critical Illness/Hospital Care 
  • Voluntary Pet Insurance, Legal Resources, and Identity Protection 

 
 Salaries are commensurate with experience and qualifications, as well as market and business considerations.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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