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Technical Support Engineer Remote Jobs in Alaska

Senior Facilities Engineer

Anchorage, AK ยท Remote

$106K - $145K/yr

Provided technical support and guidance to site personnel and installation crews. Diagnose ... Periodic travel to remote sites up to 25% of position time with durations of 1 day to 2.5 weeks ...

Senior Facilities Engineer

Anchorage, AK ยท Remote

$106K - $145K/yr

Provided technical support and guidance to site personnel and installation crews. Diagnose ... Periodic travel to remote sites up to 25% of position time with durations of 1 day to 2.5 weeks ...

Dillon Product Manager

Anchorage, AK ยท Remote

$80K - $121K/yr

... Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

Join our growing geotechnical group supporting civil engineering projects throughout Alaska. What ... Ability to travel for field work in remote areas, sometimes in adverse conditions but always with ...

Solution Design & Technical Support * Interpret customer requirements and translate them into ... Virtual workers must comply with remote work policies and agreements. * Role requires living within ...

Project Engineer

Palmer, AK ยท On-site +1

Palmer Office / Remote Projects Reports To: VP of Operations Status:Temporary to Regular, Full-Time ... Provide technical assistance regarding design, construction, or project modifications and ...

Desktop Technician I (Future Opening)

Anchorage, AK ยท On-site +1

$20.75 - $26.25/hr

GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system ...

$18 - $50/hr

Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Mentorship from senior engineers * Individual career development planning * Networking with our ...

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Showing results 1-20

Technical Support Engineer Remote information

See Alaska salary details

$40.4K

$85.1K

$128.7K

How much do technical support engineer remote jobs pay per year?

As of Jul 28, 2026, the average yearly pay for technical support engineer remote in Alaska is $85,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $106,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What are popular job titles related to Technical Support Engineer Remote jobs in Alaska? For Technical Support Engineer Remote jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Alaska look for? The top searched job categories for Technical Support Engineer Remote jobs in Alaska are:
Infographic showing various Technical Support Engineer Remote job openings in Alaska as of July 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $85,113 per year, or $40.9 per hour.

Senior Facilities Engineer

asrcfh

Anchorage, AK โ€ข Remote

$106K - $145K/yr

Other

Posted 4 days ago


Job description

ASRC Communications, Ltd (ASRCC) is seeking a Senior Facilities Engineer for our Installation Support Services for Geographically Separated Locations (ISS2-GSL) contract supporting our United States Air Force (USAF) customer. ASRC Federal provides a wide range of remote location operations and maintenance services, including site operations management, facilities management, infrastructure maintenance, fire protection, supply chain logistics, dining and billeting services, communications, security, and aircraft refueling.

These services are provided in geographically dispersed locations, including Eareckson Air Station, King Salmon Airport and Wake Island Airfield.

This position is located at the ASRCC Project Headquarters in Anchorage, Alaska, with periodic travel to our 3 remote sites. It plays a vital role in providing mission-critical operations and maintenance services in remote locations to support these sites, facilities, equipment, and infrastructure, helping the USAF protect and defend the United States, its territories, and our allies and partners.

Tasks & Responsibilities:

Lead projects for the major repair, modification, replacement or new installations of real property and government-furnished equipment.

Evaluate facilities, systems, and infrastructure for deficiencies and prepare government work requests to correct the deficiencies.

Prepare scope of work and labor and materials estimates to support requests for government funding.

Write requests for proposals and assist with the solicitation and evaluation of subcontractor bids.

Prepare equipment and materials requisitions and assist procurement personnel with purchasing.

Work closely with site personnel and subcontractors to ensure coordinated project activities and timely completions.

Ensure all work complies with applicable local, state, national and USAF codes and standards.

Provided technical support and guidance to site personnel and installation crews.

Diagnose, troubleshoot, and resolve complex technical issues in collaboration with site personnel.

Perform facility condition assessments and prepare reports.

Assist site personnel with the selection of equipment.

Assist with the preparation of operation, maintenance, and inspection procedures. Maintain detailed records of projects, including blueprints and project documentation.

Periodic travel to remote sites up to 25% of position time with durations of 1 day to 2.5 weeks, regardless of the time of year. Must be able to travel in small aircraft and be prepared to remain overnight for extended periods of time.

Other applicable duties as assigned.

Knowledge, Skills, and Abilities:

Must have a thorough understanding of mechanical and/or electrical engineering, design, and construction as it applies to equipment, facilities, infrastructure, and the built environment.

Knowledge of other engineering disciplines and construction trades, including architectural, civil, structural, mechanical, electrical, lighting, food service, plumbing, power generation, water/wastewater, carpentry, fire protection, controls, fuels storage and distribution, HVAC, and refrigeration.

Must have strong technical problem-solving and troubleshooting abilities.

Experience with applying applicable local, state, national, and USAF codes and standards.

Knowledge of relevant regulations, policies, procedures, and strategies to ensure adherence to environment and safety standards, including occupational hazards and safety precautions, industry standard practices, and procedures involved in building and modernization efforts.

Ability to plan, develop, and monitor construction project budgets and direct work activities.

Must have the ability to communicate in the English language, both verbally and in writing, in an effective manner.

Exceptional interpersonal, organizational, and communication skills, integrity, respect for confidentiality, sound judgment, and decision-making skills.

Must have strong technical writing skills.

Ability to read technical drawings and write specifications as they pertain to procurement of materials, supplies, and equipment.

Ability to perform computer and technology functions with proficiency, specifically in word processing, video conferencing, database and spreadsheet programs.

Required Qualifications:

Accredited four-year bachelorโ€™s degree in mechanical or engineering or adequate experience in other professions or trades to perform the required duties.

Permanent residence within 60 miles of midtown Anchorage.

Minimum of two (2) years facilities engineering and maintenance management.

Minimum of five (5) years progressive experience in mechanical or electrical engineering or adequate experience in other professions or trades to perform the required duties.

Must be willing to travel 25% out of the year to remote sites.ย 

Must pass a background check, drug screening, fingerprints, and a fit-for-dutyย physical exam; candidates must be medically cleared for long-term residency in a remote location with limited access to healthcare.

Must be able to obtain SECRET clearance.

Must hold and maintain a valid driverโ€™s license with acceptable driving history.

Preferred Qualifications:

Mechanical or electrical professional engineer (PE) registration.

Project Management Professional (PMP) certification.

Design and/or construction project management experience.

Experience working at remote locations in austere environments.

Experience at military installations.

Experience with power generation systems.

Experience with medium voltage distribution systems.

Experience with fire protection and suppression systems.

Experience with instrumentation and control systems.

Experience with heating and ventilation systems.

Experience with air conditioning and dehumidification systems.

Experience with commercial refrigeration systems.

Experience with plumbing systems.

Experience with onsite water and wastewater systems.

Experience with commercial kitchen equipment.

Experience with building construction and maintenance.

Experience with airfields and airfield lighting systems.

Physical Requirements:

During site visits/inspections, frequently climb ladders, some crawling and crouching, frequent long periods of walking and standing. Requires good manual dexterity and multi-limb coordination. Ability to work long days/hours and in remote areas and in inclement weather conditions. Ability to sit through long flights.

Office work requires balancing; bending; kneeling; squatting; reaching; sitting; standing; walking; pushing; pulling; lifting; grasping; communicating in person, by phone or through written correspondence; hearing; and seeing