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Technical Support Engineer Manager Jobs in Michigan

InterSources Inc

Technical Support 3

Detroit, MI · On-site

$37K - $46K/yr

The Technical Support 3 position involves providing technical expertise in diagnosing and resolving ... programming, information assurance, IT project management or mathematics • Two years of ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

$35K - $44K/yr

We use Objective C and Swift programming languages to create native applications for iPhone ... Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

About the Team Our Support team includes Engineers and Product Specialists that provide ... and technical issues and system bugs. Hours of Work * Full time - Hybrid in our Ann Arbor, MI ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

About the Team Our Support team includes Engineers and Product Specialists that provide ... and technical issues and system bugs. Hours of Work * Full time - Hybrid in our Ann Arbor, MI ...

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Technical Support Engineer Manager information

What does a Technical Support Engineer Manager do?

A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.

How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?

A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?

To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.

What are the most commonly searched types of Technical Support Engineer jobs in Michigan?

The most popular types of Technical Support Engineer jobs in Michigan are:

What cities in Michigan are hiring for Technical Support Engineer Manager jobs?

Cities in Michigan with the most Technical Support Engineer Manager job openings:

Controls Engineer Technical Support - Night Shift

Grand Rapids, MI

Kiongroup
See more jobs at Kiongroupexternal

$53K - $113K/yr

Full-time

Posted 16 days ago

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

The base pay range for this role is estimated to be $53,000 - $113,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Join Dematic Corp. as a Controls Engineer Technical Support - Night Shift and be part of a team that is driven to achieve world-class results! This role offers the outstanding opportunity to work directly with customers, helping them navigate and resolve technical issues with precision and expertise. Your contribution will be essential in ensuring flawless performance of our systems, making a real difference in the material handling industry.

What You Will Do In This Role:
  • Participate in the support of semi-complex systems that integrate hardware and software.
  • Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
  • Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
  • Offer outstanding troubleshooting expertise to Dematic's customers.
  • Travel between 20-30% to different customer locations, which may include weekends and overtime.
What We Are Looking For:
  • Bachelor's Degree in a related field or equivalent experience.
  • 1+ year's experience in a related field providing Customer Service Support.
  • Experience with Allen Bradley and Schneider PLC controls platforms.
  • Expertise in controls hardware troubleshooting.
  • Proficiency in electrical troubleshooting.
  • Strong Customer Service mentality.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively within a team environment.

Dematic Corp. values inclusiveness and collaboration. Ambitious individuals with technical skills and customer focus are encouraged to join us.

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