Technical Support Coordinator Jobs in Indiana (NOW HIRING)

We are looking for a talented Cross-functional Engineering Associate to join our team specializing in Engineering for our Cummins Inc. facility in Columbus, IN. 

In this role, you will make an impact in the following ways:

• Supports and troubleshoots engineering test operations/measurement in multiple locations.  
• Manages schedules and organizes tests and issues; facilitates the prioritization process for testing. Works with engineers to develop measurement techniques; designs more effective measurement methods and data acquisition processes and equipment; develops and executes measurement plans; leads the troubleshooting process; verifies proposed solutions; designs and procures fixtures for special tests; creates software needed for special applications; documents hardware test measurements and test summaries.  
• Provides support to resolve test issues; leads the test/measurement and issue resolution process; may lead the development and execution of customer/supplier agreements with engineers.  
• Performs data analysis and documents in Technical Reports; presents test findings.  
• Provides technical support for customers worldwide.  
• Understands and applies appropriate Company and department rules and guidelines to work and to systems; participates in the maintenance of quality procedures.
• Develops and conducts training programs; provides counseling, mentoring, and coaching.  
• Serves as company representatives in various capacities to customers, suppliers, and outside agencies. Interacts effectively with all of employees throughout the company.  
• Exercises independent decision-making and initiative in determining what needs to be done and planning and implementing the needed activities; performs problem solving, creative technical and analytical work, budget management, and hands-on applications; coordinates programs including planning, scheduling, ordering, and tracking.  
• Demonstrates adaptability and responsiveness to changing work needs and willingness to undertake new tasks as they become evident; initiates, develops, leads, and participates in improvement projects. Knows and complies with all safety policies and procedures.  
• Demonstrates confidentiality as required.  
• Shares work with exempt and other OCU employees as required.  
• Manages own work and maintain a flexible schedule in order to meet the demands of priority work; participates in self- and team-audits and associated corrective action; plans and engages in continuous learning in order to be prepared for changing work demands.  
• Travels as required by the position.  
• Performs other miscellaneous duties, as required, to get the job done. 

1. Administrate Metric Stream Database for Corrective Actions and Process Non Conformance and provide training to users
2. Administrate ATO DMS (Americas Technical Ops Document Management System) for 4 sites and provide training to users
3. Support ISO 9001, IATF 16949, ISO 17025 Internal Audits
4. Provide logistic support for ISO 9001 Bureau Veritas (BV) External audits
5. Execute CSAT (Customer Satisfaction) Process, follow up on feedbacks, compile survey results, and administrative Qualtrics
6. Support ATO DQC (Americas Technical Ops Data Quality Council) and attend MR (Management Review) 
7. Compile Quality scorecard
8. Send out Quality Policy communication on a monthly basis to 4 sites under ISO 9001 Scope
9. Problem Solving Skills: Support PNC/CAR (Process Non Conformance/ Corrective Action Request) and other problem solving
10. Other assignments based on business/team needs 

To be successful in this role you will need the following:

• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Drives results - Consistently achieving results, even under tough circumstances.
• Data Acquisition - Prepares samples, verifies equipment calibration and performs tests according to an approved standard procedure or work instruction in a manner which ensures, and results in, data that can be trusted and delivered to the engineer or customer.
• Data Reporting - Prepares documentation in a manner which clearly organizes and presents testing methods, instrument settings, the data and analysis to allow the engineer and customer to understand the results and form accurate conclusions and recommendations.
• Product Function Test System Design - Interprets test equipment specifications from test standards or lab customer requirements; selects and integrates appropriate equipment, instrumentation and software to control boundary conditions and collect measurement data; assesses capability of the lab equipment against the requirements and support infrastructure.
• Test Setup and Configuration - Interprets test plan to determine optimal location and orientation within a test space in accordance with local safety and environmental requirements and fabricates required system with appropriate materials.
• Test Article Build - Assembles test articles according to test requirements, including all necessary installation or accommodations for instrumentation, in a manner that allows the test articles to successfully undergo product functional test.
• Preventative and Predictive Maintenance - Interprets machine and tool maintenance records and data to develop and execute preventative and predictive management strategies to drive continuous improvement within the manufacturing process.
• Data Quality - Identifies, understands and corrects flaws in data that supports effective information governance across operational business processes and decision making.
• Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization. 

Education, Licenses, Certifications: 
High school diploma, GED or equivalent required with Department of Labor Certification OR Associates degree from an accredited program in a related field and at least two years of relevant experience OR Bachelors degree in a related field.
Experience: 
Department of Labor Certification OR four year experience/education requirement accomplished through either Bachelors degree in related field OR associates degree in related field and at least two years of relevant experience.