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Technical Support Coordinator Jobs in Indiana (NOW HIRING)

Peraton

Customer Technical Specialist

Indianapolis, IN · On-site

$68 - $86/hr

Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security ... Schedules and coordinates customer desk-side support for the installation of new software or to ...

Trelleborg Group

Technical Sourcing Lead

Fort Wayne, IN · On-site

Key Responsibilities People Leadership & Team Coordination * Drive and ensure global alignment of ... Technical Support to Category Purchasing * Drive a consistent roll out of 3PS portfolio strategy ...

Peraton

Customer Technical Specialist

Indianapolis, IN · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Schedules and coordinates customer desk-side support for the installation of new software or to ...

Peraton

Customer Technical Specialist

Indianapolis, IN · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Schedules and coordinates customer desk-side support for the installation of new software or to ...

Peraton

Customer Technical Specialist

Indianapolis, IN · On-site

$39K - $62K/yr

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Schedules and coordinates customer desk-side support for the installation of new software or to ...

Red Envelope Consulting

IT Technical Lead

Carmel, IN · On-site

$48K - $58K/yr

The IT Technical Lead coordinates projects and support activities, assists with the management of core infrastructure, and provides hands-on support to end-users to ensure reliable technology ...

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Technical Support Coordinator information

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How much do technical support coordinator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support coordinator in Indiana is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting, communicate with clients, and may use tools like ticketing systems or remote support software to facilitate service delivery.

What are the most commonly searched types of Technical Support jobs in Indiana?

The most popular types of Technical Support jobs in Indiana are:

What cities in Indiana are hiring for Technical Support Coordinator jobs?

Cities in Indiana with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you

Technical Specialist VII

Citizens Energy Group

Indianapolis, IN • On-site

$96K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Citizens Energy Group rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Overview
We have a career opportunity for a Technical Specialist VII to join our team!
The successful candidate reports through the Program & Technical Services (P&TS) department. P&TS is responsible for the oversight of program and process controls, standards, utility coordination, underground asset management, hydraulic modeling, and overall GIS data and analysis. This position will focus on being a technical lead for GIS analytics and development for all utilities and overseeing the day-to-day responsibilities of the GIS Analyst team. Lead technician or supervisory role. Provides leadership and oversight for GIS analytics, development, and statistical analysis activities. Solves technical problems and provides consultation and training. Directs efforts of other technicians as required. Manages multiple projects of medium to high complexity by assuring compliance with scope, budget, schedule, quality, and safety. Engages in interactions with consultants, other Citizens departments, and other agencies. May have supervisory responsibilities.
Citizens Energy Group offers a competitive salary and benefits including:
• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short-Term Incentive Plan (STIP)
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Minimum Salary: $96,000 (Grade 11)
Responsibilities
  • Provides guidance and direction to larger assigned tasks. Maintains, updates, and develops ESRI and enterprise GIS standards. Provides technical guidance regarding projects or disciplines.
  • Promotes quality and reviews design inputs in order to ensure consistency. Ensures deliverables comply with codes and standards. May participate in and lead process improvement activities. Responsible for drawing control and records. Demonstrates personal accuracy and drives continual improvement and change management efforts.
  • Develops GIS data concepts and deliverables. Makes decisions with respect to deliverables and input interpretation. Capable of handling difficult technical assignments and can provide technical guidance. May review the deliverables of others. May monitor production to assure consistency, budget and schedule of the deliverables. May participate in start-up activities associated with a specialized area of expertise.
  • Coordinates with other GIS team personnel to review and exchange project information necessary for development. May support field activities. Communicates project design requirements, progress and schedules
  • Identifies key client interests and drivers on projects, communicates to project team and develops approaches to accommodate these concerns. May offer other services to the client. Provides support to business development or pursuit activities.
  • Provides direction to approximately 3 to 5 people. Oversees performance management, career planning, recognition, development, compensation management, disciplinary actions, employee relations and workforce planning. Manages internal and external staff providing GIS analytical services.
  • Performs other duties as assigned.

Qualifications
  • High School Diploma, equivalency Certificate.
  • 12 years of related experience or 10 years of Citizens experience.
  • Valid driver's license in the United States, or alternate approved by management. State of Indiana
    driver's license required within 30 days of first day of employment. (Must have a safe driving record including no history of serious traffic violations, accidents, suspensions/revocations, or DUI/DWI convictions within the last three years).

Preferred Skills/Qualifications:
  • Bachelor's Degree in Geographic Information Science or a related technical degree.
  • Practical experience in utilizing ESRI software products, such as: ArcGIS Pro, Portal, Field Maps, and Experience Builder.
  • Proficiency in computer software in a Windows environment, Microsoft Office applications, Power BI, and Oracle databases.
  • Ability to work in office and field environment. Detailed understanding of utility systems, and other infrastructure projects at Citizens. Demonstrated ability to work effectively and cooperatively with others as well as work with minimal direction supervision. Strong analytical, problem solving, and organizational skills. Demonstrated ability to prioritize project tasks and assist in managing a project team.

Job Posting Deadline: Friday, September 11, 2026
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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