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Technical Support Associate Jobs in Shenandoah, VA

NORTHEASTERN SUPPLY INC

Outside Sales

Harrisonburg, VA · On-site

$130K/yr

... Sales Associate grows sales and increases company profitability by cultivating current customers and recruiting new ones. This role promotes products, provides technical support, and conducts ...

MSD

Assoc. Dir., Safety & Environment

Elkton, VA · On-site

Summary The Associate Director, Safety & Environment Manager, will provide EHS leadership for our ... technical operations, and external partners to support project delivery in alignment with company ...

InsCipher

Tax Associate

Harrisonburg, VA · On-site

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

InsCipher

Tax Associate

Harrisonburg, VA · Remote

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

Transition Finance Strategies LLC

Actuary

Charlottesville, VA · On-site

$111K - $131K/yr

Where Technical Expertise Meets Purpose-Driven Impact Build your career while helping people build ... At Blue Ridge Associates, the work we do has a meaningful impact. We help companies provide ...

Trimedx

Imaging Engineer II

Harrisonburg, VA · On-site

$30.75 - $48/hr

... supporting each other * Associates look forward to coming to work each day * Every associate ... You want a role where your judgment is trusted and your technical range keeps expanding. What You ...

TRIMEDX Holdings

Imaging Engineer II

Harrisonburg, VA · On-site

$30.75 - $48/hr

... supporting each other * Associates look forward to coming to work each day * Every associate ... Be the technical voice clinicians rely on when equipment performance affects realtime decisions.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Shenandoah, VA

Technical Support Associate information

See Shenandoah, VA salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support associate in Shenandoah, VA is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.82 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Shenandoah, VA are hiring for Technical Support Associate jobs?

Cities near Shenandoah, VA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Shenandoah, VA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,148 per year, or $24.1 per hour.

Client Reporting and Accounting Associate

CornerStone Partners

Charlottesville, VA • On-site

$90K - $105K/yr

Full-time

Medical, Life, Retirement

Re-posted 7 days ago

Key responsibilities

  • Prepare monthly and quarterly client portfolio reports.

  • Review and analyze investment performance data, including returns, attribution, risk, and liquidity.

  • Support investment-related client audits, tax activities, and portfolio administration functions.

Job description

Job Summary
As part of CornerStone’s collaborative Client Operations & Accounting Team, the Client Reporting & Accounting Associate plays a key role in supporting nonprofit investment portfolios through performance reporting, financial analysis, and client service. This position is ideal for accounting or finance professionals who want to apply their technical accounting skills while developing expertise in investment reporting and portfolio analytics. The role provides exposure to a wide range of investment operations activities including portfolio performance analysis, private equity reporting, risk and liquidity monitoring, and investment-related audit and tax support.
The Associate will work closely with colleagues across client accounting and reporting, operations, and investment teams to deliver high-quality reporting and analytical support to nonprofit clients who rely on their investment portfolios to fund their missions.
The successful candidate is accountable, adaptable, detail-oriented, collaborative, and intellectually curious.
This is a full-time position with a starting salary range of $90,000 – $105,000. Benefits include an annual bonus and a generous benefits package including group health insurance, short- and long-term disability insurance, life insurance, and employer retirement plan contribution. This position requires the candidate to spend a minimum of two days per week in CornerStone’s Charlottesville office, with additional time in the office during the initial training period.
Core Responsibilities
Following training, the Associate will contribute across a range of reporting, analytical, and operational activities including:
Investment Reporting & Portfolio Analysis
  • Preparation of monthly and quarterly client portfolio reports
  • Calculation and review of investment performance returns and related metrics
  • Performance attribution analysis and reporting
  • Portfolio-level risk and exposure analysis
  • Portfolio liquidity monitoring and cash flow analysis
Investment Accounting & Data Management
  • Review of accounting and performance data provided by client custodians
  • Private equity investment account reconciliations and performance tracking
  • Maintenance of investment performance and analytical platforms
Client Service & Operational Support
  • Investment-related client audit and tax support
  • Investment transaction management and other portfolio administration functions
  • Collaboration with client service teams and external service providers
  • Special projects including analytical support for team members and ad hoc client analyses
Required Skills/Abilities
  • Strong accounting and analytical skills with the ability to interpret and organize large volumes of financial information
  • Exceptional attention to detail and ability to work with precision
  • Excellent client service mindset with an aptitude for working directly with clients and their service providers
  • Strong written and verbal communication skills
  • Ability to manage multiple priorities and meet deadlines
  • Advanced skills in Excel, PowerPoint, and Word
  •  Ability to work both independently and collaboratively in a team environment
Preferred Skills/Abilities
  • Understanding of nonprofit accounting and taxation
  • Experience or interest in the investment industry, portfolio reporting, or financial analysis
  • Experience with data analytics, data manipulation, or APIs
Experience & Education
  • Minimum of 2 years of professional experience
  • Bachelor’s degree required (BA or BS)
  • CPA, CFA, or other technical certifications are helpful but not required
  • Candidates with experience in the following roles may be well suited for this position:
    • Investment Performance Analyst
    • Investment Operations Analyst
    • Fund Accountant
    • Public Accounting Associate interested in transitioning into investment reporting or analytics
CornerStone Partners
CornerStone, based in Charlottesville, Virginia, serves as the outsourced investment manager (OCIO) for nonprofit organizations. Our clients rely on the returns generated by their investment portfolios to support missions in areas such as health, education, conservation, and community development. CornerStone manages the full investment program for our clients, including portfolio oversight, investment reporting, and operational administration. The firm manages approximately $29.3 billion (as of 12/31/2025) and has 36 employees. CornerStone is a dynamic, growth-oriented firm committed to developing a diverse and equitable workforce.
To Apply
Please submit a resume and cover letter by visiting our Careers page: www.cstonellc.com/careers
Applications will be reviewed as they are received, and interviews will continue until the position is filled. CornerStone is not able to sponsor employees who would require a visa to work in the U.S.
Contact Susan Holtzman, HR Manager, with any questions about the position or to learn more about CornerStone Partners at: careers@cstonellc.com

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