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Technical Support Associate Jobs in Randallstown, MD

Royal Farms

IS Analyst

Baltimore, MD · On-site

$55K - $85K/yr

... Associate's Degree (or higher) in a related field, or a minimum of 2 years of experience in an IT support role. * Prior experience working in a customer service or client-focused technical support ...

Denken Solutions, Inc.

Sales Associate

Beltsville, MD

$22.90/hr

Prior experience in appliance repair, electronics repair, technical support, quality control ... All our associates working with us are expected to embrace our RACE values: R - Results Matter, A ...

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Technical Support Associate information

See Randallstown, MD salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Randallstown, MD is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Randallstown, MD are hiring for Technical Support Associate jobs? Cities near Randallstown, MD with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

End User Support Specialist

CYNET SYSTEMS

Baltimore, MD • On-site

$50 - $55/hr

Contractor

Re-posted 9 days ago

Job description

Job Overview:

Pay Range: $50/hr - $55/hr

  • Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams.
  • The ideal candidate will have a strong background in application packaging, with expertise in SCCM and Intune deployment and management, and troubleshooting complex end user issues.

Requirement/Must Have:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Relevant certifications preferred, such as Microsoft Certified: Microsoft End Point Administrator Associate and ITIL Foundation Certification (a plus).

Responsibilities:

  • Develop, build, and maintain application packages for deployment from Intune as well as SCCM.
  • Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
  • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.
  • Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
  • Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
  • Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.
  • Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
  • Deploy, maintain, and upgrade Task Sequences for PXE imaging process.
  • Implement and manage SCCM scheduled deployments, compliance and reporting.
  • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
  • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
  • Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.
  • Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
  • Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.
  • Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.

Skills:

  • 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments.
  • 3+ years of hands-on experience with Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging.
  • 3+ years of hands-on experience with Microsoft Intune / Endpoint Manager for device and application management.
  • Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment).
  • Strong understanding of Windows 11 client environments, device compliance, and security configurations.
  • Experience providing advanced technical support and acting as an escalation point for complex end-user issues.
  • Familiarity with PowerShell scripting for automation and deployment tasks.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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