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Technical Support Associate Jobs in Plano, TX (NOW HIRING)

Airliquidehr

Compressor Technical Specialist

Dallas, TX · On-site

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families ... Associates who are members of collective bargaining units should review their bargaining agreement ...

Airgas

Compressor Technical Specialist

Dallas, TX · On-site

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families ... Associates who are members of collective bargaining units should review their bargaining agreement ...

In-Telecom

L1 Technician

Arlington, TX

$45K - $55K/yr

Microsoft Endpoint Administrator Associate * Other Microsoft 365, Azure, endpoint, or security-related certifications Technical Proficiency Experience supporting and troubleshooting: * Windows 10/11 ...

Yardi

Associate Technical Account Manager

Irving, TX · On-site

$31.25 - $32.81/hr

... We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily ... You'll build expertise in how Yardi's software supports every stage of the renter journey and ...

Yardi

Associate Technical Account Manager

Irving, TX · On-site

$31.25 - $32.81/hr

... We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily ... You'll build expertise in how Yardi's software supports every stage of the renter journey and ...

OneSource Virtual

Sr. Technical Analyst

Coppell, TX · On-site +1

The Senior Technical Analyst is a technical support professional responsible for ensuring optimal ... Mentor associate and staff level teammates on technical troubleshooting, problem-solving approaches ...

Avcend

TSG Support Technician with Driving

Mesquite, TX · On-site

$25 - $27/hr

Provide technical support for computer and telecommunication systems * Perform equipment ... Associate's Degree in Computer Science required (Bachelor's preferred) * A+ Certification required

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Plano, TX

Technical Support Associate information

See Plano, TX salary details

$10

$23

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How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in Plano, TX is $23.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.29 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Plano, TX?

The most popular types of Technical Support jobs in Plano, TX are:

What are popular job titles related to Technical Support Associate jobs in Plano, TX?

For Technical Support Associate jobs in Plano, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Plano, TX look for?

The top searched job categories for Technical Support Associate jobs in Plano, TX are:

What cities near Plano, TX are hiring for Technical Support Associate jobs?

Cities near Plano, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Kinaxis Implementation & Support Associate

Tror AI for everyone

Dallas, TX • On-site

Contractor

Re-posted 21 days ago

Job description

Job Title: Kinaxis Implementation & Support Associate
Experience: 10-12 Years
Location: Dallas, TX, USA
Employment Type: Contract

Job Summary

We are seeking a highly skilled Kinaxis Implementation & Support Associate with 10–12 years of experience in Supply Chain Management and hands-on expertise in Kinaxis RapidResponse. The ideal candidate will play a key role in implementing, configuring, and supporting Kinaxis solutions while collaborating with cross-functional business teams to optimize supply chain planning processes. Certification in Kinaxis and/or JDA (Blue Yonder) is a strong advantage.

Key Responsibilities

Implementation & Configuration

  • Lead and support end-to-end implementation of Kinaxis RapidResponse solutions.
  • Configure supply planning, demand planning, S&OP/IBP, inventory optimization, and capacity planning modules.
  • Conduct business requirement workshops and translate requirements into system configurations.
  • Design, build, test, and deploy planning models, dashboards, and control towers.
  • Participate in data integration activities with ERP systems (SAP, Oracle, etc.).

Support & Enhancements

  • Provide L2/L3 production support for Kinaxis applications.
  • Troubleshoot and resolve system issues, performance bottlenecks, and data inconsistencies.
  • Manage change requests and system enhancements.
  • Support monthly/quarterly planning cycles and ensure system stability.

Stakeholder Collaboration

  • Work closely with Supply Chain, Planning, IT, and Business teams.
  • Support S&OP/IBP cycles and executive reporting.
  • Act as a liaison between business and technical teams.

Required Skills & Qualifications

  • 5–8 years of experience in Supply Chain Management and Planning systems.
  • 3+ years of hands-on experience with Kinaxis RapidResponse implementation and support.
  • Strong knowledge of:
    • Demand Planning
    • Supply Planning
    • Inventory Optimization
    • S&OP / IBP
    • Master Data & Data Modeling
  • Experience integrating Kinaxis with ERP systems (SAP APO/S4 etc.).
  • Strong SQL/data analysis skills.
  • Understanding of supply chain KPIs and analytics.
  • Excellent problem-solving and stakeholder communication skills.

Preferred Qualifications (Good to Have)

  • Kinaxis RapidResponse Certification
  • JDA/Blue Yonder Certification
  • Experience in Agile/SAFe methodologies