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Technical Support Associate Jobs in Pittsburgh, PA

NEP Group

IP Support Engineer

Pittsburgh, PA · On-site

We've supported some of the world's most watched productions and live events in sports ... Technical or Associates degree in Computer Science or Electronics desired, however a combination of ...

NEP Group Inc.

IP Support Engineer

Pittsburgh, PA

We've supported some of the world's most watched productions and live events in sports ... Technical or Associates degree in Computer Science or Electronics desired, however a combination of ...

NEP GROUP

IP Support Engineer

Pittsburgh, PA · On-site

Weve supported some of the worlds most watched productions and live events in sports, entertainment ... Technical or Associates degree in Computer Science or Electronics desired, however a combination of ...

Belcan

IT Support Analyst I

Pittsburgh, PA · On-site

$25/hr

... Associate I are business, function, or process specialists and can be technology generalists or ... Responds to telephone calls, emails, and personnel requests for technical support. * Provide ...

LB Foster

Product Support Technician

Pittsburgh, PA · On-site

The role involves investigating, troubleshooting, and promptly resolving technical issues to meet ... Experience, Education, & License Requirements: • Associate degree in Information Systems or ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Pittsburgh, PA

Technical Support Associate information

See Pittsburgh, PA salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for technical support associate in Pittsburgh, PA is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.67 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Pittsburgh, PA?

The most popular types of Technical Support jobs in Pittsburgh, PA are:

What are popular job titles related to Technical Support Associate jobs in Pittsburgh, PA?

For Technical Support Associate jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Pittsburgh, PA look for?

The top searched job categories for Technical Support Associate jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Technical Support Associate jobs?

Cities near Pittsburgh, PA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IP Support Engineer

NEP Group

Pittsburgh, PA • On-site

Full-time

Re-posted 20 days ago

NEP Group rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

39th of 78 rated media

Job description

You might not know our name, but you've probably seen our work � on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We've supported some of the world's most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.
Purpose:
This position provides 24/7 engineering support to NEP SMPTE 2110 (IP) broadcast mobile units, studios and systems.
Essential Duties/Responsibilities:
� Provide 24/7 technical support for NEP mobile units, studios, fly packs and other broadcast systems
� Collaborate with cross-functional teams to design, support and implement SMPTE-2110 and production systems in line w/ NEP engineering standards and best practices.
� Assist on-site engineering teams with troubleshooting IP video related and network related issues as it relates to router control system, video switchers, audio gear, intercoms, EVS networks, and other networked broadcast gear
� Assist on-site engineering teams with show support as needed, this includes, but is not limited to configuring and troubleshooting equipment, building and modifying router layouts, integrating third party and client provided gear
� Travel, as needed, to shows and large events to provide on-site engineering support.
� Interfacing with internal and external vendors to provide detailed reports and reproduction steps of software bugs and issues. This would include gathering data, interpreting the data sets and presenting the findings in a clear and concise manner to facilitate issue resolution.
� Participate in continuous learning and education to remain current on best practices and help train other broadcast engineers in IP video best practices and troubleshooting methodologies.
Position Requirements:
� Technical or Associates degree in Computer Science or Electronics desired, however a combination of education and experience will be considered.
� Cisco or Arista certification desired
� In depth knowledge of layer 2 and 3 switching, TCP/IP protocols, and multicast protocols
� Experience with JavaScript, Python, or other programming language is a plus
� Prior experience with SMPTE-2110 and broadcast television industry preferred
� Excellent communication, problem solving and analytical skills.
� Demonstrates ability to multi-task several priorities and possess solid time management skills.
� Technical support background
� Must be willing and able to travel as necessary.
� Linux and Windows proficient
� Ability to learn and adapt to new technologies and solutions quickly
� Ability to work shift work, including weekends, as required within the team to ensure operational support requirements are covered.
� Ability to deliver superior service and build lasting relationships by demonstrating NEP's Core Values
Physical Demands/Work Environment Considerations:

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