ZipRecruiter

Log In

1

Technical Support Associate Jobs in Phoenix, AZ (NOW HIRING)

HCTec

IT Support Analyst II

Chandler, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Chandler, AZ

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Scottsdale, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Chandler, AZ · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

U-Haul

Computer Support Specialist

Tempe, AZ · On-site

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * Two (2) or more years of desktop support, technical support, or IT field support ...

U-Haul

Computer Support Specialist

Tempe, AZ

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * Two (2) or more years of desktop support, technical support, or IT field support ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Mesa, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

Delta Dental of Arizona

IT Support Specialist

Scottsdale, AZ · On-site

$42K - $58K/yr

Reporting to the Director of IT, the IT Support Specialist serves as the first point of contact for ... Ability to explain technical concepts to non-technical users in a clear, patient manner * Associate ...

Delta Dental of Arizona

IT Support Specialist

Scottsdale, AZ · On-site

$42K - $58K/yr

Reporting to the Director of IT, the IT Support Specialist serves as the first point of contact for ... Ability to explain technical concepts to non-technical users in a clear, patient manner * Associate ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Phoenix, AZ

Technical Support Associate information

See Phoenix, AZ salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Phoenix, AZ is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Phoenix, AZ? The most popular types of Technical Support jobs in Phoenix, AZ are:
What are popular job titles related to Technical Support Associate jobs in Phoenix, AZ? For Technical Support Associate jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Phoenix, AZ look for? The top searched job categories for Technical Support Associate jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Technical Support Associate jobs? Cities near Phoenix, AZ with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Services Specialist

Choice Hotels International, Inc.

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Who are we looking for?
Choice Hotels has an exciting new opportunity as our Technical Services Specialist in the SkyTouch Technology division. SkyTouch Technology, is an independently operated division of Choice Hotels that provides the most widely used cloud-based (SaaS) hotel property management system. This role has the primary responsibility of creating a positive experience to all internal and external customers while delivering technical services, support and training. Our Technical Services Specialists are the face of SkyTouch and thereby will have a direct impact to the strategic direction where we create a distinct advantage through unparalleled customer engagement.
THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS NECESSARY.
Your Responsibilities
  • Use critical thinking skills to make the real time decisions required to keep internal and external customers operating at a profitable and efficient level.
  • Take ownership of, and respond to, all incoming requests for service through phone or incident tracking system within published team SLAs.
  • Provide knowledge and escalation point for all customers including, but not limited to, the Tier 1 Support team, System Implementers, System Trainers and Sales Executives.
  • Intensely focus to restore services as quickly as possible for application and business service outages and then work to identify the root-cause as quickly as possible using critical thinking and system/software troubleshooting skills.
  • Manage all incidents from creation to resolution, per incident management processes, where tracking of all actions by all participants are clearly documented and all interactions with any customer is performed in a helpful and professional manner bringing forward a positive customer experience.
  • Monitor and appropriately action all escalation's outside of the Service Desk swiftly, proactively, and with the appropriate sense of urgency; all to the satisfaction of the customer.
  • Proactively direct customers to self-help while appropriately auctioning any customer training needs taken toward resolution.

EDUCATIONAL BACKGROUND/EXPERIENCE, SKILLS AND ABILITIES
Education/Experience/Knowledge
  • Experience in customer service or support desk environment
  • 1+ years of experience troubleshooting software and hardware; prefer experience with multiple software programs

Skills
  • Excellent verbal, written, and listening communication skills
  • Excellent customer-service skills
  • Excellent telephone etiquette
  • Attentive to details
  • Proficient in Windows, and in the use of MS Office applications such as Outlook and Excel

Abilities
  • Must be able to work days/nights/weekends as necessary
  • Ability to make critical decisions
  • Ability to follow up with customers on outstanding issues in a timely manner
  • Ability to follow directions and perform research
  • Ability to work independently and without direct supervision
  • Ability to learn and adapt to change
  • Ability to manage multiple projects simultaneously and work in high-pressure situations
  • Ability to work under pressure and/or for extended hours

Preferences
  • Hotel Front office/training experience preferred
  • Bi-lingual French, German, Spanish
  • Experience using trouble ticket software such as Remedy
  • 2 years of progressive post-high school education at a college or university leading to a degree
  • Technical training experience
  • Experience in Property Systems, accounting, management, or hotel operations or equivalent technology services and support
  • Experience with Windows OS, Microsoft SQL Server

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
  • Competitive compensation and benefits, including medical, dental, and vision coverage
  • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
  • Financial benefits for retirement and health savings
  • Employee recognition programs
  • Discounts at Choice hotels worldwide

About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver

Apply