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Technical Support Associate Jobs in Tucson, AZ (NOW HIRING)

ASARCO LLC

IT Field Support Technician

Sahuarita, AZ · On-site

$20.25 - $27.75/hr

The IT Field Support Technician is responsible for providing technical support and assistance to ... Associate degree in Information Technology, Computer Science, or a related field or equivalent ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ The IT Support Specialist will install, modify and make minor ... systems, or Associates degree in a technical field plus one (1) year hands-on (workplace ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ Under direct supervision, the IT Support Specialist will install ... or Associates degree in a technical field plus 1 year of hands-on workplace experience with ...

Concentra

Pharmacy Development Support

Tucson, AZ · On-site

$15 - $18.25/hr

Offer basic technical and desktop support for pharmacy-related applications and tools. * Data ... Associate degree, vocational training, or equivalent experience required * Training in Pharmacy ...

Concentra

Pharmacy Development Support

Tucson, AZ

$15 - $18.25/hr

Offer basic technical and desktop support for pharmacy-related applications and tools. * Data ... Associate degree, vocational training, or equivalent experience required * Training in Pharmacy ...

Concentra

Pharmacy Development Support

Tucson, AZ · On-site

$15 - $18.25/hr

Offer basic technical and desktop support for pharmacy-related applications and tools. * Data ... Associate degree, vocational training, or equivalent experience required * Training in Pharmacy ...

Concentra

Pharmacy Development Support

Tucson, AZ · On-site

$15 - $18.25/hr

Offer basic technical and desktop support for pharmacy-related applications and tools. * Data ... Associate degree, vocational training, or equivalent experience required * Training in Pharmacy ...

Raytheon

Technical Missile Lead

Tucson, AZ

Manage the engineering support for the production of a legacy Stinger Blk I missile to deliveries ... business associates both internal and external to Raytheon * Analyzing manufacturing system ...

Raytheon

Technical Missile Lead

Tucson, AZ

Manage the engineering support for the production of a legacy Stinger Blk I missile to deliveries ... business associates both internal and external to Raytheon * Analyzing manufacturing system ...

CEC Entertainment, Inc.

Technical Manager

Tucson, AZ · On-site

At Peter Piper Pizza, the Technical Manager supports the restaurant by managing the entertainment ... Associate's degree from two-year college or technical school preferred * Experience with mechanical ...

CEC Entertainment, Inc.

Technical Manager

Tucson, AZ · On-site

At Peter Piper Pizza, the Technical Manager supports the restaurant by managing the entertainment ... Associate's degree from two-year college or technical school preferred * Experience with mechanical ...

Pascua Yaqui Tribe

Health IT Desktop Technician

Tucson, AZ · On-site

$21.19/hr

... Associate of Science Degree in Computer Information Systems or Health Information Technology, or certificate from an accredited technical computer school with one (1) year experience in IT support, ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Tucson, AZ

Technical Support Associate information

See Tucson, AZ salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Tucson, AZ is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Tucson, AZ? The most popular types of Technical Support jobs in Tucson, AZ are:
What are popular job titles related to Technical Support Associate jobs in Tucson, AZ? For Technical Support Associate jobs in Tucson, AZ, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Tucson, AZ look for? The top searched job categories for Technical Support Associate jobs in Tucson, AZ are:
What cities near Tucson, AZ are hiring for Technical Support Associate jobs? Cities near Tucson, AZ with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

IT Field Support Technician

ASARCO LLC

Sahuarita, AZ • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 10 days ago

ASARCO rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

28th of 41 rated mining

Job description


The IT Field Support Technician is responsible for providing technical support and assistance to end-users at various sites. They ensure the effective functioning of IT systems and services, coordinate with the Helpdesk Team, Infrastructure Team, and manage on-site IT activities, including networking, under the direction of the IT On-Site Manager.
Roles and Responsibilities:
  1. End-User Support:
  • Provide responsive first and second-level technical support to end-users, resolving hardware and software issues promptly.
  • Diagnose and troubleshoot problems reported by users, ensuring minimal disruption to operations.
  • Address any technical requirements presented by users, proposing effective and efficient solutions aligned with company policies and standards
  1. Site IT Management:
  • Ensure seamless operation of IT systems and services at the site, maintaining high availability and reliability.
  • Collaborate closely with the Infrastructure Team to escalate and resolve complex issues affecting site operations.
  1. Networking Support:
  • Assist in managing and troubleshooting on-site network infrastructure, ensuring optimal network performance and connectivity.
  • Collaborate with the networking team to implement and test network solutions and configurations as required.
  1. Hardware and Software Management:
  • Install, configure, and maintain IT hardware and software, adhering to company standards and procedures.
  • Conduct regular updates and patches to maintain system security and performance, following guidelines set by Infrastructure Engineers.
  1. Proposal of Solutions and Technical Requirements:
  • Address any technical requirements presented by users, proposing effective and efficient solutions aligned with company policies and standards.
  • Participate actively in discussions and planning sessions related to technology solutions and improvements.
  1. Project Involvement:
  • Contribute to and participate in projects involving technology, providing technical expertise and support as needed.
  • Collaborate with project teams to implement IT solutions, ensuring they meet user needs and align with organizational goals.
  1. Coordination and Communication:
  • Serve as a primary point of contact and liaison between site users and the IT department, ensuring effective communication of technical issues and solutions.
  • Provide clear and understandable explanations to non-technical users, facilitating efficient resolution of IT-related problems.
  • Participate actively in discussions and planning sessions related to technology solutions and improvements. Actively participate in the change control process and adhering to company practices.
  1. Documentation and Reporting:
  • Maintain accurate records of all support activities and resolutions, ensuring comprehensive documentation of incidents and service requests.
  • Document site-specific IT configurations, procedures, and changes to facilitate knowledge sharing and compliance with organizational standards.
  1. Responsible for executing, supporting, and enforcing the Company's Environmental, Health and Safety program as required by OIS policy, directives, and principles.

Required Skills:
  • Strong troubleshooting and problem-solving abilities.
  • Experience with desktop and laptop hardware.
  • Knowledge of operating systems (Windows, Linux, macOS).
  • Basic understanding of networking principles and devices.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Required Education:
  • Associate degree in Information Technology, Computer Science, or a related field or equivalent experience in lieu of a degree.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).

Required Experience:
  • Minimum of 2-4 years of experience in IT support roles.
  • Proven experience in troubleshooting hardware and software issues.
  • Experience with operating systems (Windows, Linux, macOS).
  • Basic experience with networking principles and devices.
  • Prior experience providing technical support in a field environment is a plus.

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