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Technical Support Associate Jobs in Phoenix, AZ (NOW HIRING)

hillman

Customer Technical Support I

Phoenix, AZ

The Technical Support Representative is the Company's front line support, aiding customers and ... Associate in IT or Technical related field and 0-3 yrs experience (preferred). Competencies ...

hillman

Customer Technical Support I

Tempe, AZ

The Technical Support Representative is the Company's front line support, aiding customers and ... Associate in IT or Technical related field and 0-3 yrs experience (preferred). Competencies ...

Experis

Onsite Support Associate

Phoenix, AZ · On-site

$21 - $28/hr

Onsite Support Associate Location: Phoenix, AZ Pay range: $21- $28 What's the Job ... Monitor systems to detect performance issues and resolve technical problems on assigned hardware ...

EV Group, Inc.

Tech Support Engineer

Tempe, AZ · On-site

Technical Support Engineer - North America Reports to: Team Leader Technical Support - North ... Requires an Associate's Degree (Bachelor's Degree preferred) in a technical discipline. An equal ...

Amazon

IT Support Associate II, OTS

Tolleson, AZ · On-site

$16.75 - $21.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Phoenix, AZ

Technical Support Associate information

See Phoenix, AZ salary details

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How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Phoenix, AZ is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Phoenix, AZ? The most popular types of Technical Support jobs in Phoenix, AZ are:
What are popular job titles related to Technical Support Associate jobs in Phoenix, AZ? For Technical Support Associate jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Phoenix, AZ look for? The top searched job categories for Technical Support Associate jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Technical Support Associate jobs? Cities near Phoenix, AZ with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Customer Technical Support I

hillman

Phoenix, AZ

Full-time

Posted 25 days ago

Job description

Job Summary

The primary goal of the Technical Support I is to make sure that customer value is maintained to the standards set forth by the company. The Technical Support Representative is the Company’s front line support, aiding customers and Hillman’s Field Service Team.

Essential Job Functions*

  • Provide first level contact and convey resolutions to customer issues.
  • Track, route, and redirect problems to the next level of support.
  • Read and interpret a variety of technical manuals and diagrams.
  • Ensure detailed documentation of issues in E1 / K2.
  • Order replacement parts and systems as needed.
  • Maintain and grow a current knowledge of department operating procedures and technical product information.
  • Participate in departmental teams, provide feedback and / or recommendations for improvement.
  • Excellent interpersonal, verbal communication and active listening skills with the ability to stay composed and objective.
  • Mechanical / technical aptitude – working knowledge of software databases and remote control.
  • Available to work weekends, holidays and overtime if needed.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

 

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

  • High School Diploma and 0-2 yrs experience (required).  Associate in IT or Technical related field and 0-3 yrs experience (preferred).  

Competencies – Knowledge, Skills, and Abilities

  • Written and verbal communication skills.
  • Skills in teamwork and collaboration.
  • Internal & External customer service skills.
  • Problem-solving skills. 
  • Practical working knowledge of MS Office applications: ability to learn call management applications (i.e., Oracle, E1, K2, LogMeIn etc.).

Work Environment and Physical Demands

Work Environment

Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office: Sedentary.

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