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Technical Support Associate Jobs in O Fallon, MO

BlackBerry Inc.

VFD Support Specialist II

Bridgeton, MO · On-site

$59 - $94/hr

Technical Support Team Lead__As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree ...

ThrottleNet

Be Seen First

Support Engineer I

Saint Louis, MO · On-site

$40K - $50K/yr

Associate's degree in Information Technology or equivalent work experience. * Minimum of 1 year of technical support experience. MSP experience preferred. * Strong customer service and communication ...

Wise F&I

IT Support Specialist

Fenton, MO · On-site

Associate degree or technical certification from an accredited technical college preferred * 1 to 3 years of experience in technical support, service desk, desktop support, or a related IT role

Stifel

IT Associate I - Service Desk

Saint Louis, MO · On-site

What You'll Be Doing A IT Associate provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A IT Associate ...

Batteries Plus

Retail Sales Associate

Florissant, MO · On-site

$13.75 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Florissant, MO · On-site

$13.75 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in O'Fallon, MO

Technical Support Associate information

See O Fallon, MO salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in O'Fallon, MO is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in O'Fallon, MO?

The most popular types of Technical Support jobs in O'Fallon, MO are:

What cities near O'Fallon, MO are hiring for Technical Support Associate jobs?

Cities near O'Fallon, MO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in O'Fallon, MO as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,049 per year, or $23.1 per hour.

Associate Technical Account Manager

US Cloud LC.

Saint Louis, MO • On-site

$95 - $135/hr

Other

Posted 9 days ago

Key responsibilities

  • Oversee and address customers' technical needs within the Microsoft tech stack to maximize the use of Microsoft technologies.

  • Manage a portfolio of clients by resolving technical issues, collaborating with technical support and engineering teams, and leading business reviews.

  • Proactively identify and address risks, minimize downtime, and streamline operations to improve customer satisfaction and support account retention.

Job description

The Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies. You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions. Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth. As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.

  • Manage a portfolio of up to 45 clients, ensuring no more than 250 Premier Support (PS) hours under management per client.
  • Serve as a Co-TAM on no more than two accounts within your portfolio.
  • Work under management guidance to implement solutions to address CSAT issues.
  • Achieve a goal of 70% account retention throughout renewal process.
Maximize Client Satisfaction (CSAT)
  • Ensure high levels of client satisfaction by resolving technical issues quickly and effectively.
  • Act as a customer advocate, aligning services with client needs to drive business value.
  • Regularly gather and analyze feedback to improve service delivery and address any gaps in customer satisfaction.
Client Relationship and Account Oversight
  • Maintain strong relationships with assigned clients, acting as their main point of contact for all technical needs.
  • Develop a strategic roadmap for managing Microsoft technologies for clients, aligning with their business objectives.
  • Oversee all aspects of account management, including proactive identification of risks and addressing them to minimize downtime.
Address and Advocate for Client Needs with Technical Teams
  • Collaborate closely with technical support and engineering teams to ensure client needs are met.
  • Advocate on behalf of clients to ensure that their priorities are reflected in the solutions provided.
  • Communicate client concerns and needs to internal teams, ensuring alignment and responsiveness.
Lead Monthly and Quarterly Business Reviews (MBRs/QBRs)
  • Lead monthly and quarterly business reviews with clients to review performance, discuss future needs, and strengthen relationships.
  • Provide detailed reporting on account performance, including key metrics and areas for improvement.
  • Identify opportunities to enhance the value delivered to clients, driving continuous engagement.
Participation in Cross-Departmental Renewal Process
  • Collaborate with sales, technical, and client success teams to ensure smooth renewal processes for existing clients.
  • Contribute insights during renewals, focusing on improving value propositions based on client feedback.
  • Participate in discussions that aim to optimize contract renewals, extensions, or expansions based on evolving client needs.
  • Experience working with Salesforce or equivalent CRM solutions.
  • Use of Video Conferencing Platforms - (Microsoft Skype / Cisco WebEx / Citrix GoToMeeting).
  • ITIL/ITSM service delivery ticket solution skills.
  • Microsoft certifications.
  • Bachelor's degree in computer science, information systems, or business preferred.
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