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Technical Support Associate Jobs in Monson, MA (NOW HIRING)

RCN Capital, LLC.

CL Account Manager

Windsor, CT · On-site

Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

Support Sales, Marketing, Technical Service, Market Development and Technology in the development ... Associate's degree in scientific or engineering field required; Bachelor's degree preferred. * 1-3 ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Monson, MA

Technical Support Associate information

See Monson, MA salary details

$11

$25

$59

How much do technical support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support associate in Monson, MA is $25.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.31 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Monson, MA are hiring for Technical Support Associate jobs?

Cities near Monson, MA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Monson, MA as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $53,017 per year, or $25.5 per hour.

Anesthesia Support Manager, 40 Hours, Days

Worcester, MA • On-site

UMass Memorial Health
Health Care and Social Assistance • 10K+ employees
Learn more about UMass Memorial Healthexternal

Full-time

Posted 15 days ago

UMass Memorial Health rating

7.3

Company rating: 7.3 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

306th of 898 rated healthcare providers

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.
Exemption Status:
Exempt
Hiring Range:
$79,164.80 - $142,480.00
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday
Scheduled Hours:
0700-1530-Please see attached job description for more details
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
10010 - 3825 Anesthesiology
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Manages, integrates, and coordinates the daily operations of the University, Memorial and Hahnemann campuses, including direct supervision of all technical personnel, assignments, and quality control programs. Responsible for providing direct technical support including the proper assembly and functioning of anesthesia equipment and the performance of laboratory tests. Responsible for organizing in-services on equipment and basic lecture to residents.
Major Responsibilities:
  • Assures the efficient daily operation of the department including appropriate staffing, appropriate use of supplies, workflow, and productivity to meet patient needs and manage budget.
  • Monitor's competence of staff and ensures education to complete required competencies. Monitors continuing education participation.
  • Works with individuals as necessary to improve. Chooses goals, projects, and sets priorities based on alignment with system goals.
  • Responsible for the development, implementation, and revision of departmental policies, procedures, and objectives to guide and support the delivery of service.
  • Oversees direct technical support during operative procedures, and shall understand and assist with the following: Anesthetic Delivery Systems, Airway Management Equipment, including fiberoptic, Cardiovascular (ECG, Arterial pressure, Central Venous pressure, Pulmonary Artery pressure) monitoring, Central nervous system (ICP, NIRS technology) monitoring, Respiratory physiologic monitors (Capnography, Pulse oximetry and Blood gas analyzers), Digital and mechanical infusion pumps, Peripheral nerve stimulators, Temperature monitors, fluid/blood warmers, and Point of Care Ultrasound equipment.

Position Qualifications:
License/Certification/Education:
Required:
  • Associate's Degree in Business or Healthcare or equivalent experience in specialized field.
  • Certification in Anesthesia (ASATT).

Preferred:
  • Bachelor's Degree in Business or Healthcare.

Experience/Skill:
Required:
  • Minimum of three years as an Anesthesia Technician.
  • Minimum of five years of experience working in an operating room where high risk level cases are done (e.g. cardiac surgery, transplantation, trauma, and transportation of ICU patients).
  • Prior demonstrated ability in management or supervisory responsibilities. Demonstrates communication skills (both oral and written) necessary to interact with all levels of hospital staff.
  • Working knowledge of the maintenance of anesthesia machines, anesthetic vaporizers, ventilators, spirometers, breathing circuits, and other related equipment.
  • Demonstrates strong interpersonal skills and ability to work effectively with other departments and personnel.
  • Ability to lead cross-functional teams to ensure team success.
  • Knowledgeable in LEAN techniques and utilize those principles in process improvement activities.

Preferred:
  • Previous supervisory or management experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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