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Technical Support Associate Jobs in Minneapolis, MN

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN · On-site

$33.59/hr

About the Role Canon USA Regional Technical Specialists support Regional Service Directors as the ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN

$33.59/hr

Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

New

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN · On-site

$33.59/hr

Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

New

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN · On-site

$33.59/hr

Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

New

Nilfisk

Technical Service Rep I

Plymouth, MN · On-site

Provides technical assistance, troubleshooting and support for Customers, End Users and District ... Associate's degree in a technical field, mechanical, electrical or automotive technology, or ...

Nilfisk Group

Technical Service Rep I

Plymouth, MN · On-site

Provides technical assistance, troubleshooting and support for Customers, End Users and District ... Associate's degree in a technical field, mechanical, electrical or automotive technology, or ...

Nilfisk

Technical Service Rep I

Plymouth, MN · On-site

Provides technical assistance, troubleshooting and support for Customers, End Users and District ... Associate's degree in a technical field, mechanical, electrical or automotive technology, or ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Provide technical support to end users via phone, email, and remote support tools. * Troubleshoot ... High School Diploma/GED with 4+ years , Associate Degree with 2+ years , or Bachelor's Degree in ...

mcw

IT Support Tech, Senior

Minneapolis, MN

$22.50 - $30.75/hr

Associate's degree in Information Technology or a related field preferred Experience: * Minimum of 2 years of experience in IT support or a related technical role * Familiarity with Microsoft Office ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Minneapolis, MN

Technical Support Associate information

See Minneapolis, MN salary details

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How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Minneapolis, MN is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.60 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Minneapolis, MN?

The most popular types of Technical Support jobs in Minneapolis, MN are:

What are popular job titles related to Technical Support Associate jobs in Minneapolis, MN?

For Technical Support Associate jobs in Minneapolis, MN, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Minneapolis, MN look for?

The top searched job categories for Technical Support Associate jobs in Minneapolis, MN are:

What cities near Minneapolis, MN are hiring for Technical Support Associate jobs?

Cities near Minneapolis, MN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Minneapolis, MN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,613 per year, or $25.8 per hour.

Technical Customer Service Specialist

Dahl Consulting

Eagan, MN • On-site

$20 - $25/hr

Other

Posted yesterday

New

Job description

Title: Technical Customer Service Specialist
Location: Eagan, MN (hybrid after training)
Job Type: Contract (5 months) with strong possibility for conversion
Compensation: $20-$25 per hour (W2)
Industry: Chemical Manufacturing
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About the Role
Our firm is recruiting on behalf of a global leader in water, hygiene, infection prevention, and sustainability solutions that serves customers across food service, hospitality, healthcare, and industrial markets. We are seeking a Technical Customer Service Specialist to provide frontline technical support, coordinate service scheduling, and assist customers with equipment, software, and operational troubleshooting.
This role is ideal for a customer-focused technical professional who enjoys problem-solving, supporting field operations, and delivering exceptional service in a fast-paced call center environment.
Job Description
As a Technical Customer Service Specialist, you will serve as a key point of contact for customers and internal teams, providing technical support and coordinating service-related activities. Responsibilities include:
  • Coordinate customer scheduling through outbound calls and assist with service appointment management.
  • Partner with internal departments to triage customer requests, resolve scheduling conflicts, and support service delivery.
  • Provide frontline telephone-based technical support through the Technical Service Call Center.
  • Answer basic technical questions related to equipment installation, product application, cleaning processes, and sanitation concerns.
  • Perform basic programming and chemical calibration activities for automated control systems.
  • Develop and maintain working knowledge of pool pumps, filters, circulation systems, and related equipment.
  • Provide recommendations for dispensing equipment and dishmachine replacement parts, including part identification and part number guidance.
  • Collaborate with Technical Service teams regarding equipment specifications, part number updates, and product changes.
  • Learn and utilize proprietary and commercially available software applications to support customers and internal operations.
  • Document customer interactions and support activities accurately within company systems.
  • Perform additional duties as assigned by leadership.
Qualifications
Required
  • Associate's or Bachelor's degree
  • Minimum of 1 year of experience in a mechanical trade, electrical trade, technical support environment, or technical service call center.
  • Strong phone-based customer service experience with a commitment to providing high-quality support.
  • Proficiency with Microsoft 365 applications.
  • Excellent verbal and written communication skills.
  • Ability to troubleshoot technical issues and resolve customer concerns efficiently.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
Preferred
  • Experience with technical troubleshooting and problem resolution.
  • Familiarity with equipment support, maintenance, or calibration processes.
  • Experience supporting customers in a technical service or help desk environment.
  • Knowledge of automated control systems, dispensing equipment, or related technologies.
  • Experience working with service scheduling or call center platforms.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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