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Technical Support Associate Jobs in Memphis, TN (NOW HIRING)

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, handling escalated technical issues and ensuring smooth technology operations ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide ... technical support for Windows and Mac devices used in the warehouse • Respond to and manage ...

ITW Avery Weigh-Tronix

Dillon Product Manager

MS · Remote

$80K - $121K/yr

Associate's degree and/or equivalent ITW experience * 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ...

Cook Systems

Help Desk Analyst

Memphis, TN

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... Associate Level * Job Function: Information Technology

Tenet Memphis

Radiology Technologist

Memphis, TN · On-site

Provide technical support for interventional radiographic examinations. This includes assessing ... Associates degree * Experience: 1-3 years experience Tenet Memphis Job ID #2503035265. Posted job ...

Tenet Memphis

Radiology Technologist

Bartlett, TN · On-site

Provide technical support for interventional radiographic examinations. This includes assessing ... Associates degree * Experience: 1-3 years experience Tenet Memphis Job ID #2603013589. Posted job ...

Tenet Memphis

Radiology Technologist

Memphis, TN · On-site

Provide technical support for interventional radiographic examinations. This includes assessing ... Associates degree * Experience: 1-3 years experience Tenet Memphis Job ID #2503035478. Posted job ...

Vitalant

PC Tech II-2

Memphis, TN · On-site

$25 - $26/hr

... for technical support staff as needed. REQUIREMENTS: KNOWLEDGE/EDUCATION * Associate's degree or equivalent combination of education and experience required. * Working knowledge of various PC ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$18.25 - $25/hr

Deliver first-level, second-tier technical support for end-users, focusing on hardware and software ... Associate Level * Job Function: Information Technology Why Work with Us At Cook Systems, we don't ...

Openwork, LLC

Inside Sales

Memphis, TN · On-site

$50K - $60K/yr

Offer technical support and product recommendations * Coordinate with purchasing and warehouse teams * Support outside sales and manage accounts. Qualifications: * High school diploma (Associate ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Deliver first-level, second-tier technical support for end-users, focusing on hardware and software ... Associate Level * Job Function: Information Technology Why Work with Us At Cook Systems, we don't ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Memphis, TN

Technical Support Associate information

See Memphis, TN salary details

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Memphis, TN is $23.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Memphis, TN? The most popular types of Technical Support jobs in Memphis, TN are:
What are popular job titles related to Technical Support Associate jobs in Memphis, TN? For Technical Support Associate jobs in Memphis, TN, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Memphis, TN look for? The top searched job categories for Technical Support Associate jobs in Memphis, TN are:
What cities near Memphis, TN are hiring for Technical Support Associate jobs? Cities near Memphis, TN with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Warehouse Help Desk Associate

ALO

Memphis, TN • On-site

$18 - $24.25/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
ALO is a company focused on mindful movement and enhancing lives through yoga practices. They are seeking a reliable Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, handling escalated technical issues and ensuring smooth technology operations within the warehouse environment.
Responsibilities:
• Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues
• Support and troubleshoot Zebra label printers and Zebra handheld mobile computers
• Provide technical support for Windows and Mac devices used in the warehouse
• Respond to and manage service requests via the company’s ticketing system (Freshservice or similar)
• Utilize remote support tools to assist users both onsite and at remote warehouse locations
• Perform hardware installations, configurations, and upgrades
• Diagnose and resolve escalated printer, handheld, network, and software issues
• Collaborate closely with other IT teams, including WMS (Warehouse Management Systems), Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects
• Document solutions and contribute to a shared knowledge base
• Provide remote support to other warehouse sites as needed
• Lift up to 50+ pounds occasionally and perform duties that require walking long distances across large warehouse floors
• Maintain a safe and organized workspace and follow all company policies and procedures
• Participate in IT projects and deployments as assigned
• Communicate clearly and professionally with warehouse staff, management, and IT team members across different locations
• Build strong working relationships with cross-functional IT teams, including WMS, Network, Security, and Corporate Support
• Effectively escalate issues and coordinate solutions across multiple technical teams
• Provide training or guidance to Tier 1 team members and warehouse users when needed
• Participate in regular team meetings and contribute to continuous improvement efforts
Qualifications:
Required:
• A+ Certification or proven experience in a Tier 2 support role
• Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment
• Strong experience with Zebra printers and Zebra handheld mobile computers
• Experience with Windows and Mac support
• Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)
• Proficient in using remote support tools (such as Datto, SDM)
• Experience with Azure administration
• Experience with Active Directory administration
• Experience with Jamf for Mac device management
• Experience with WMS (Warehouse Management Systems)
• Experience with Exchange 365 administration
• Experience supporting Zoom and Microsoft Teams
• Ability to lift 50+ pounds and walk long distances as needed
• Excellent problem-solving and customer service skills
• Strong communication and teamwork abilities
• Ability to work independently and manage time effectively
Preferred:
• Experience with network troubleshooting (wired and wireless in warehouse environments)
• Familiarity with mobile device management (MDM) tools
• Experience supporting warehouse management systems (WMS)
• Exposure to enterprise-level IT tools and automation
Company:
We are ALO. Founded in 2007, the company is headquartered in Los Angeles, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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