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Technical Support Associate Jobs in Manchester, CT

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...

IDEX

Cell Lead - ISO Tube - 2nd Shift

Farmington, CT · On-site

$48K - $72K/yr

Provides technical support in the manufacturing process of the primary department. Aids in set-up ... Associate's Degree in a technical discipline, or equivalent, required. * 5-7 years experience in ...

ebm-papst Inc.

IT Technician

Farmington, CT · On-site

$55K - $65K/yr

Offering technical support by phone, on-site or remote session in a timely manner. Diagnose systems ... Recommended Education and/or Experience Associates Degree in a related field; or minimum two years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Manchester, CT

Technical Support Associate information

See Manchester, CT salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in Manchester, CT is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.68 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Manchester, CT?

For Technical Support Associate jobs in Manchester, CT, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Manchester, CT look for?

The top searched job categories for Technical Support Associate jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Technical Support Associate jobs?

Cities near Manchester, CT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Associate Manufacturing Engineering

GKN Aerospace

Cromwell, CT • On-site

Full-time

Re-posted 15 days ago

GKN Aerospace rating

7.9

Company rating: 7.9 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

46th of 72 rated aerospace companies

Job description

Fantastic challenges. Amazing opportunities.
GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers and achieved sales of £3.35 bn.in 2023. There are no limits to where you can take your career.
Job Summary
GKN Aerospace is seeking an Associate level Manufacturing Engineer to support the manufacturing process (Resin Transfer Molding, Composite Fabric Layup) with technical responsibility for part fabrication in a fast moving environment. Performs a variety of engineering tasks in daily manufacturing support through planning, designing, and modifying tooling and processes. Resolves production problems and completes required updates to standard work instructions on assigned part(s).
Job Responsibilities
  • Job Responsibilities
    • Exemplifying a safety first mindset and ensuring compliance with the GKN Aerospace Health, Safety and Environmental policies and standards
    • Deliver technical support of manufacturing processes
    • Employ Zero Defect Manufacturing tools to eliminate non-conformances and reworks.
    • Continuously improve production processes by implementing Lean Initiatives
    • Support/lead root cause and corrective action investigations
    • Responsible for the development and continuous improvement of manufacturing process solutions to complex problems
    • Self-starter and pro-active problem solver
    • Ability to develop working relationships with other departments
    • Ability to explain concepts to a variety of audiences effectively

Job Qualifications
Job Qualifications
  • Bachelors in engineering or related fields (i.e. Mechanical, Materials, Chemical, Aerospace, etc.)
  • Strong Communication skills
  • U.S. Citizen.
  • 0-3 years of experience in Manufacturing Engineering

Preferred Qualifications:
  • Experience with 3D CAD software. Preferably NX or CATIA
  • Experience in creating working instructions
  • Physical
  • Must be able to work in a production environment and travel throughout the facility to obtain information needed to perform job functions.
  • Ability to lift and/or move up to 30lbs, using proper lifting techniques.

We'll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?
A Great Place to work needs a Great Way of Working
Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we've created a culture where everyone feels welcome to contribute. It's a culture that won us 'The Best Workplace Culture Award'. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.
We're also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.
We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.

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