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Technical Support Associate Jobs in Macon, GA (NOW HIRING)

Tidal Wave Auto Spa

Service Desk Agent

Thomaston, GA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate complex or unresolved issues to higher-level technical support or third-party vendors as ... all associates and job applicants regardless of race, color, religious creed, national origin ...

Macon-Bibb County, GA

IT Service Desk Analyst II

Macon, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... on technical support ; or an Associate's degree in similar course work in conjunction with two years of progressive information technology experience.; or an equivalent combination of relevant ...

asrcfh

Senior Engineer III

Warner Robins, GA · On-site

$95K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides technical support to outside customers, such as System Program Offices * Provides ... Pursuing Associate's, Bachelor's, or Graduate Degrees * Obtaining industry-standard professional ...

MAULDIN & JENKINS LLC

Tax Associate - Macon, GA

Macon, GA · On-site

$56K - $74K/yr

This requires the development of technical skills and personal qualifications, including the ... Schedule computations of accruals and document the underlying support for those accruals. * Prepare ...

Jack Links

Automation Maintenance Technician Days

Perry, GA

$43 - $48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Programming & Technical Support Modify robot pathways, PLC logic, and machine parameters as needed ... Qualifications Required Qualifications Associate degree in Robotics, Mechatronics, Industrial ...

InsCipher

Tax Associate

Macon, GA · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

Flatwater Group

Medical Records Technician

Warner Robins, GA · On-site

$34K - $46K/yr

... technical support to the Aerospace and Operational Medicine Division at Headquarters Air Force ... Associate or Bachelor's degree in health information management, health sciences, medical ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Macon, GA

Technical Support Associate information

See Macon, GA salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support associate in Macon, GA is $23.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.34 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Macon, GA?

The most popular types of Technical Support jobs in Macon, GA are:

What are popular job titles related to Technical Support Associate jobs in Macon, GA?

For Technical Support Associate jobs in Macon, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Macon, GA look for?

The top searched job categories for Technical Support Associate jobs in Macon, GA are:

What cities near Macon, GA are hiring for Technical Support Associate jobs?

Cities near Macon, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Macon, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,260 per year, or $23.7 per hour.

Principal/Sr. Principal Cloud Engineer

Northrop Grumman Corporation

Warner Robins, GA • On-site

$129K - $193K/yr

Full-time

Medical, Life, PTO

Re-posted 15 days ago

Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 363 frontline employees who took The Breakroom Quiz

89th of 540 rated manufacturers

Job description

RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE REQUIRED FOR START: Yes
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the TimeDescription
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Defense Systems (NGDS) is seeking a Principal/ Sr. Principal Engineer to maintain and enhance capabilities in support of DAF CLOUDworks at the Air Force Research Lab (AFRL) in Warner Robins, GA. DAF CLOUDworks is a rapidly growing secure cloud program that encompasses 10+ teams. These teams span all different areas of cloud engineering including information security, infrastructure development, and cloud migration. You will be an active part of one of these teams providing technical support of customers leveraging DAF CLOUDworks. Along with operations and sustainment, DAF CLOUDworks focuses on modifying and enhancing offerings to implement new requirements, enhance functionality, increase efficiency, or lower operating/deployment. Successful candidates should:
  • Have a track record as an effective communicator and problem solver who is able to develop and maintain good working relationships with internal stakeholders.
  • Be able to follow Agile Development process and full life cycle development
  • Interface with multiple, geographically disbursed teams and effectively communicate project statuses and blockers
  • Ability to support 24X7 on-call

This position description does not represent a current opening but may be used to identify candidates with skills and experience for positions within Northrop Grumman that frequently become available. Candidates who express an interest may be considered for future positions at Northrop Grumman.
Basic Qualifications:
  • Principal Engineer (level 3): A high school diploma with 9 years of relevant experience OR a bachelor's degree with 5+ years of relevant experience OR a master's degree with 3+ years of relevant experience
  • Sr. Principal Engineer (level 4): A high school diploma with 12 years of relevant experience OR a bachelor's degree with 8+ years of relevant experience OR a master's degree with 6+ years of relevant experience
  • Must have an active Secret clearance with the ability to obtain a TS/SCI clearance
  • Able to obtain IAT Level II certification per DoD 8570.01 such as CASP+ or Security+ within 60 days of start date.
  • Expertise with infrastructure components, including network, storage, Linux/Windows, and IT security concepts
  • Strong technical knowledge of Cloud-based technologies (AWS Platform, Azure Platform, Google Cloud)
  • Expertise with Infrastructure as Code (IaC), containerization (Docker, Kubernetes), and microservices
  • Experience with networking
  • 3+ years of experience scripting in Bash or PowerShell
  • Experience with Agile methodologies and tools (Atlassian suite: Jira, Confluence)
  • Strong interpersonal, problem-solving, organizational, and multi-tasking skills
  • Excellent written and verbal communication skills

Preferred Qualifications:
  • CompTIA Security+ certification or IAT Level II equivalent per DoD 8570.01
  • Certified (associate level or above) in cloud platform
    • AWS Platform (>= Solutions Architect Associate)
    • Azure Platform (>= Azure Administrator Associate)
    • Google (>= Google Cloud Engineer)
  • Expertise leveraging git for code management (ArgoCD, Flux, Gitlab)
  • Experience with administering cloud-based networking (ACL, Security Groups, WAF)
  • Demonstrated experience in cloud adoption, environment prototyping, and data migration
  • Knowledge of account management solutions (RBAC, AWS IAM, Azure AD)

#PWRTA3
Primary Level Salary Range: $103,600.00 - $155,400.00
Secondary Level Salary Range: $129,300.00 - $193,900.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939

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