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Technical Support Associate Jobs in Macon, GA (NOW HIRING)

CHSGa

Network Administrator III

Macon, GA · On-site

Provides advanced technical support and functions as a mentor to lower-level analysts, willing to ... Azure Network Engineer Associate (AZ-700) * Cisco Certified Network Professional (CCNP) * DRI ...

CHSGa

Network Administrator III

Macon, GA · On-site

Provides advanced technical support and functions as a mentor to lower-level analysts, willing to ... Azure Network Engineer Associate (AZ-700) * Cisco Certified Network Professional (CCNP) * DRI ...

Mercer University

Senior Reliability Analyst

Warner Robins, GA · On-site

$80K - $106K/yr

... technical support services to both government and private industry customers. We are currently ... Ability to obtain and maintain a DoD Security Clearance. • A high school diploma or Associate ...

Avidex Industries LLC

AV Technician - Level 2

Macon, GA · On-site

Associate degree or equivalent experience preferred * Minimum of 4 years of AV/IT technical support or field engineering experience * Strong hands-on experience commissioning and troubleshooting AV ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Macon, GA

Technical Support Associate information

See Macon, GA salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support associate in Macon, GA is $23.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.34 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Macon, GA?

The most popular types of Technical Support jobs in Macon, GA are:

What are popular job titles related to Technical Support Associate jobs in Macon, GA?

For Technical Support Associate jobs in Macon, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Macon, GA look for?

The top searched job categories for Technical Support Associate jobs in Macon, GA are:

What cities near Macon, GA are hiring for Technical Support Associate jobs?

Cities near Macon, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Macon, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,260 per year, or $23.7 per hour.

Tier 2 IT Technician - Managed Service Provider (MSP)

Prestige Computer Solutions LLC

Warner Robins, GA • On-site

$30K - $50K/yr

Full-time

Medical, PTO

Re-posted 16 days ago

Job description

This position is NOT a remote position. 

Position Overview: We are seeking a talented Tier 2 IT Technician to join our dedicated team of IT professionals. As a Tier 2 Technician at our MSP, you will play a crucial role in providing technical support, troubleshooting complex IT issues, and delivering exceptional service to our clients. If you are passionate about technology, thrive in a dynamic environment, and enjoy solving technical challenges, we want to hear from you.

Key Responsibilities:

  • Provide advanced technical support to clients via phone, email, remote assistance, and onsite visits.
  • Diagnose and resolve escalated IT issues related to network infrastructure, hardware, software, and cloud services.
  • Manage and monitor client IT systems and networks to ensure optimal performance and uptime.
  • Implement and maintain IT solutions, including server setups, configurations, and migrations.
  • Perform proactive maintenance tasks, updates, and patches to prevent issues and minimize downtime.
  • Collaborate with Tier 1 support and other team members to escalate and resolve complex technical issues efficiently.
  • Document client configurations, troubleshooting steps, and resolutions accurately.
  • Assist with IT projects and initiatives, such as system upgrades, migrations, and implementations.

Requirements:

  • Proven experience as a Tier 2 IT Technician or similar role within a Managed Service Provider (MSP) environment.
  • Strong technical proficiency in network infrastructure, server administration, and troubleshooting IT systems.
  • Hands-on experience with Windows Server, Active Directory, Office 365, and other cloud platforms.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and backup solutions.
  • Excellent problem-solving skills and the ability to analyze complex technical issues.
  • Exceptional communication skills and the ability to interact professionally with clients.
  • Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), VMware Certified Professional (VCP)) are a plus.

Benefits:

  • Competitive salary based on experience and skills.
  • Comprehensive health benefits package.
  • Paid time off (vacation, holidays, sick leave).
  • Opportunities for professional development and certification training.
  • Dynamic work environment with growth opportunities in the IT industry.

Prestige Computer Solutions is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from qualified individuals of all backgrounds..

Company Description

Prestige Computer Solutions is a leading Managed Service Provider (MSP) specializing in delivering comprehensive IT solutions to businesses of all sizes across various industries. With a commitment to excellence and innovation, we empower our clients to achieve their business goals through reliable technology services and support.