ZipRecruiter

Log In

1

Technical Support Associate Jobs in Lynn, MA (NOW HIRING)

Sick AG

Technical Customer Care I

Canton, MA · On-site

$46K - $69K/yr

Provide continuous technical support for assigned products, systems, and services to SICK direct ... Associate's Degree in a technical field. Bachelor's degree in engineering preferred.

Marchon Partners

Admin Support - Sales

Boston, MA · On-site

$20 - $24/hr

Associate degree or equivalent experience with a successful record of accomplishment desired; At least two years of successful sales, technical support, customer service, or proven experience ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lynn, MA

Technical Support Associate information

See Lynn, MA salary details

$11

$25

$59

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Lynn, MA is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Lynn, MA? The most popular types of Technical Support jobs in Lynn, MA are:
What job categories do people searching Technical Support Associate jobs in Lynn, MA look for? The top searched job categories for Technical Support Associate jobs in Lynn, MA are:
What cities near Lynn, MA are hiring for Technical Support Associate jobs? Cities near Lynn, MA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

IT Technical Support (Teradyne, North Reading)

Teradyne

Reading, MA • On-site

$22.75 - $31.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Our PurposeTERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Opportunity OverviewThe IT Technical Support role is responsible for providing comprehensive technical assistance to internal users, working alongside our Infrastructure team to support IT infrastructure, and ensuring the reliability and security of our technology environment. This position is based at our North Reading, MA corporate office and reports to the IT Manager or Director.
This role includes direct support of systems operating within an International Traffic in Arms Regulations (ITAR) controlled, access restricted enclave environment and requires strict adherence to security, compliance, and operational controls governing regulated systems and data. Because of ITAR regulations the candidate who fills this role must be a US National.
  • User Support & Troubleshooting
    • Serve as a primary point of contact for technical support requests, hardware and software issues, and network issues for employees via phone, email, chat, or in person
    • Diagnose and resolve technical problems, escalating complex or security sensitive issues to higher- level support teams as required
    • Provide training and guidance to users on A/V systems (e.g., Microsoft Teams Rooms, conference room technology) and productivity tools.
    • Primary responsibility will be supporting users operating within ITAR restricted environments, ensuring all assistance is provided in accordance with established procedures and security controls. Secondarily, and as time permits will be required to support users outside the restricted environment.
  • System Configuration & Maintenance
    • Configure, deploy, and maintain desktops, laptops, and mobile devices, including operating systems and software installations.
    • Apply and validate security hardening standards for enclave systems such as DISA STIG(s), NIST SP 800-171, NIST SP 800-53, Rev. 5, and CMMC L2, including disk encryption, endpoint protection (EDR), and device/USB control policies.
    • Ensure IT assets are accurately tracked and documented; maintain up-to-date records in asset and configuration management systems, including systems governed by ITAR compliance requirements.
  • ITAR & Secure Environment Support
    • Ensure strict adherence to ITAR regulations, company security policies, and audit requirements when handling systems, data, and user access.
    • Provision, modify, and deprovision user access to ITAR- restricted systems in accordance with least- privilege and need- to- -know principles.
    • Perform support activities consistent with enclave controls including restricted connectivity, removable media limitations, enhanced logging, and formal change control.
    • Perform deprovisioning and sanitization of computer hardware.
    • Participate in ITAR compliance audits, inspections, access reviews, and documentation efforts as required.
  • Collaboration & Communication
    • Coordinate with other departments, staff, vendors, Security, Compliance, and Export Control teams to resolve issues and implement IT solutions aligned with business and regulatory requirements.
    • Interface with corporate IT groups and key customers to improve the user experience while maintaining strict compliance within secure environments.
    • Clearly communicate security requirements and operational constraints when supporting users in controlled environments.
  • Continuous Improvement
    • Stay current with emerging workplace and endpoint technologies, including those applicable to secure and regulated environments.
    • Contribute to process improvements, standard operating procedures, documentation, and knowledge base articles to enhance both support efficiency and compliance posture.

All About YouWe seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
  • Associate degree in Computer Science, Information Technology, or equivalent experience.
  • 1-4 years of direct experience in IT support, including hands on work with Windows 11, iOS, iPadOS, MacOS, and Azure/Intune- administration.
  • Experience supporting systems in regulated, high security-, or controlled environments (e.g., ITAR, government, defense, or similar).
  • Strong analytical and problem-solving- skills with the ability to follow strict procedures and security controls without deviation.
  • Solid understanding of fundamental networking and endpoint security principles.
  • Excellent communication skills, both written and verbal; customer service oriented with a balance of responsiveness and compliance discipline.
  • Highly organized, detail oriented-, and able to manage multiple priorities in a controlled operational environment.

Preferred Qualifications & Certifications
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
  • Exposure to ITAR, CUI, NIST, CMMC, or similar regulatory or security frameworks.
  • Experience with remote desktop tools, IT service management platforms (Jira Service Management), and formal change control- processes.
  • Familiarity with security auditing, access reviews, and compliance documentation.

We are only considering candidates local to position location and are unable to provide relocation for this position.
Compensation:
The base salary range for this role is $68,500 - $109,600. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.
#LI-KD1
ITAR Restriction: All candidates for this ITAR restricted position must be one of the following: US Citizen or U.S. Permanent Resident, Asylee, Refugee or otherwise lawfully admitted under an amnesty program.
The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.

Apply