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Technical Support Associate Jobs in Longview, WA

TEM Technician

Vernonia, OR

$19.50 - $27/hr

Provides critical training support and consultation to peers to strengthen overall team capability ... Associate's or Bachelor's degree in a Technical Area (Electrical, Mechanical, Electronics ...

... supporting each other * Associates look forward to coming to work each day * Every associate ... Guide other professionals based on credibility and technical knowledge. - Provide clear direction ...

... and supporting each other* Associates look forward to coming to work each day* Every associate ... Guide other professionals based on credibility and technical knowledge.- Provide clear direction to ...

Leads or supports special projects and plant improvements * Operates powered industrial vehicles ... technical degree, associates degree in a relevant field, or military background is a plus * 1-3 ...

Showing results 21-40

Technical Support Associate information

See Longview, WA salary details

$11

$26

$61

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Longview, WA is $26.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Longview, WA are hiring for Technical Support Associate jobs? Cities near Longview, WA with the most Technical Support Associate job openings:

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago


Job description

Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future - we look forward to hearing them!

Process Engineer

Kalama, WA

We are unable to sponsor or take over any type of sponsorship.

Welcome to Steelscape.
Our team of 400 people is our strength, and we want our people to be safe, successful and well.
We love what we do. We're a leading west-coast manufacturer of coated and painted metal for construction providing enduring products, inspiring design options and superior customer experience - building a foundation of strength, beauty and performance within our communities.
We sit alongside our colleagues at ASC Profiles as part of NS BlueScope Coated Products North America (CPNA), a joint venture between BlueScope and Nippon Steel.
Working in close-knit teams, our culture feels like a local business while benefiting from the scale of the group and global organization.
Joining the Steelscape team means you'll play your part in our ongoing success as we consistently deliver for our customers and strengthen our communities, now and into the future.

Primary Purpose

Manufacturing is responsible for supporting safety, quality and production of all coated steel products processed in their assigned department(s) at the Steelscape facility. The Process Engineer plays an active role in ensuring production goals are met, customer demands are satisfied, and team members work safely.

The Process Engineer is responsible for developing and implementing technical and process specifications for the Production Line Processes. This includes tracking and reporting production key metrics on a daily and monthly basis, leading the Quality and Yield improvement activities as a technical specialist and resource at the designated site location team and pursuing continuous improvement activities which will enable Steelscape to achieve and/or exceed the goals of the Strategic Business Plan. The incumbent is also responsible for leading trials, quality investigations, and substituting for manager as needed.

Primary Duties & Responsibilities

  • Investigate and resolve equipment issues. Performing system analysis and evaluation to determine root cause of failures using statistical methods Improve equipment performance
  • Investigate Quality Issues (Internal and External). Leading efforts to troubleshoot quality and productivity issues
  • Communicating with Area Manager, shift supervisors, and associates / provide as back up in Area Manager's absence. Providing direction and leadership to the Technical Assistant in completing daily tasks and projects including monthly line yield reports and daily line run data.
  • Coordinate production trials
  • Facilitating and supporting self-directed work teams in reaching consensus with respect to process improvements, material dispositions, production delays, etc.
  • Developing and reviewing Standard Operating Procedures (SOP's). Developing and organizing training material to transfer appropriate process/production and safety knowledge to associates.
  • Manage raw material inventory (chemicals, line supplies). Assisting in proper specification and choice of highest quality, lowest cost raw material commodities (i.e. Paint, & Chemicals) for utilization in production processes.
  • Resolve vendor supply issues
  • Facilitating continuous improvement projects through team efforts, and bench marking across Bluescope businesses. Write and champion capital projects.
  • Month end reporting
  • Assisting with all safety issues related to production and ensure that safety goals are achieved. Engaging associates in all aspects of safety, meetings, conversations, and incident reporting.
  • Plan and coordinate monthly and year shuts, ensuring both maintenance and operations complete all needed PMs

Tools Required

SAP

Microsoft Office

IbaPDA

Education & Experience Qualifications

Minimum:

Bachelor of Science in Engineering or manufacturing related field or 10+ years of relevant experience in lieu of degree

5 years manufacturing experience

Preferred:

2 years in a supervisory or people management role

5 years of Steelscape product experience

Skills & Competencies

Results oriented attitude with a proven track record of ensuring key deadlines are met

Strong interpersonal, communication and leadership skills

Excellent organizational skills with the proven ability to multi-task in a fast-paced environment

Working knowledge of inventory systems used to track production, inventory and shipping required

Demonstrated ability to work effectively with team members to achieve planned results

Interpersonal skills

Presentation skills

Accomplished safety leader

Ability to work with multidisciplinary teams

Good problem-solving skills

High levels of integrity

Self-drive and achievement oriented

Understand complex equipment to resolve issues.

Salary Range: The expected pay scale for this role is $97,500.00 - $112,700.00 annually, depending on experience, skill set, and qualifications. In addition to base salary, this position is eligible for a targeted annual bonus of 15%, as well as health and welfare benefits and a 401(k) match, in accordance with BlueScope policies.

Arbitration Notice

Steelscape LLC (and its related BlueScope companies) requires all new hires to sign a Mutual Arbitration Agreement as a condition of employment. This agreement provides that any employment-related disputes between you and the Company will be resolved through final and binding arbitration rather than in court, except where prohibited by law. The agreement also includes a class and collective action waiver, meaning claims must be brought on an individual basis.

Applicants may review a copy of the agreement upon request prior to signing.

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.