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Technical Support Associate Jobs in Lithonia, GA

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or ... Computer programming skills or previous technical support experience

BECPOS

IT End User Support

Atlanta, GA · On-site

Minimum of 2 years of handson technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

Digital Insight

IT End User Support

Atlanta, GA · On-site

Minimum of 2 years of handson technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

NCR

IT End User Support

Atlanta, GA · On-site

Minimum of 2 years of handson technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a ...

Waystar

Enrollment Support Coordinator

Atlanta, GA · On-site

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... AWS Certified Solutions Architect - Associate or AWS Certified Developer - Associate certification ...

Patientco

Enrollment Support Coordinator

Atlanta, GA · On-site

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... AWS Certified Solutions Architect - Associate or AWS Certified Developer - Associate certification ...

Waystar

Enrollment Support Coordinator

Atlanta, GA · On-site

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... AWS Certified Solutions Architect - Associate or AWS Certified Developer - Associate certification ...

Artech

Service Associate

Atlanta, GA · On-site

$15.25 - $20.25/hr

Technical trade school certificate or Associate Degree in automotive repair * Proficiency with Jira ... Providing hands-on technical support to the BaseOps technicians * General testing support ...

NCR Corporation

IT End User Support

Atlanta, GA · On-site

Minimum of 2 years of hands-on technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lithonia, GA

Technical Support Associate information

See Lithonia, GA salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Lithonia, GA is $22.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.13 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Lithonia, GA?

The most popular types of Technical Support jobs in Lithonia, GA are:

What are popular job titles related to Technical Support Associate jobs in Lithonia, GA?

For Technical Support Associate jobs in Lithonia, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Lithonia, GA look for?

The top searched job categories for Technical Support Associate jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Technical Support Associate jobs?

Cities near Lithonia, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Lithonia, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $46,892 per year, or $22.5 per hour.

IT Support Specialist (Junior-Mid Level) (OAMD)

BeVera Solutions LLC

Atlanta, GA • On-site

Full-time

Posted 22 days ago

Job description

Description


About BeVera Solutions, LLC   

BeVera Solutions, LLC is a rapidly growing public health and professional services company that provides innovative solutions to federal and state agencies. Our team supports mission-critical programs through expertise in program management, communications, acquisition, data analytics, and public health initiatives. BeVera's CEO champions a people-first culture where every employee is valued. The company supports this commitment by offering competitive compensation and meaningful, impactful work assignments.  


Recognized as one of Atlanta's Best Places to Work (2024 & 2025) by the Atlanta Business Chronicle, BeVera fosters a culture of integrity, excellence, and collaboration.


Position Overview
BeVera Solutions, LLC is seeking a detail-oriented junior-mid level IT Support Specialist  to provide first- and second-tier technical support for CDC Office of Advanced Molecular Detection (OAMD) users accessing enterprise computing, data, and application platforms. This role serves as a primary helpdesk contact, supports system and application access, maintains user documentation, and escalates complex issues in accordance with established SLAs, while contributing to onboarding, training, and system rollouts in support of federally funded public health operations. This position is based in Atlanta, GA and requires on-site presence three (3) days per week. This position is contingent upon successful contract award to BeVera Solutions, LLC.


NOTE: Position Contingent upon award of contract. This role is part of a pre-award candidate search for an upcoming federal government contract. 


Key Responsibilities

  • Serve as a primary point of contact for technical support requests via the helpdesk system.
  • Triage, track, and resolve Tier 1 and Tier 2 support tickets in accordance with defined SLAs.
  • Assist users with access to computing resources, applications, and software tools.
  • Support account provisioning, permissions management, and software access requests.
  • Maintain user documentation, FAQs, and knowledgebase content.
  • Escalate complex technical issues to senior staff as needed.
  • Provide support during onboarding, training sessions, and system rollouts.

Requirements

  • Associate's or Bachelor's degree in IT, Computer Science, or related field.
  • 2-4 years of experience in technical support or IT helpdesk roles.
  • Familiarity with Linux environments and basic networking concepts.
  • Ability to work onsite in Atlanta, GA three (3) days per week (hybrid schedule). 
  • Strong customer service, communication, and documentation skills.
  • Experience using ticketing and support management systems.

Additional information 

All information will be kept confidential according to EEO guidelines. 


Equal Employment Opportunity Statement 

BeVera Solutions is an Equal Opportunity Employer. Employment decisions are made solely on the basis of merit, qualifications, and business needs. We prohibit discrimination against any applicant or employee based on race, color, religion, sex, national origin, age, United States military veteran status, ancestry, marital status, family structure, medical condition (including genetic information), disability, or any other status protected under applicable federal, state, or local law, provided the essential functions of the job can be performed with or without reasonable accommodation. 

BeVera complies with all applicable federal, state, and local equal employment opportunity laws and maintains a strictly merit-based hiring process consistent with current federal contracting requirements. 

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