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Technical Support Associate Jobs in Lithonia, GA

W.W.Williams Company

Technical Field Support

Atlanta, GA · On-site

$32K - $40K/yr

Technical Field Support Opportunity Summary: The Technical Field Support role will provide internal ... Associate's degree or related experience/training * Strong written and verbal communication skills

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.

AssuranceAmerica

Support Manager

Atlanta, GA

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

Assuranceamerica

Support Manager

Atlanta, GA

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

EAE USA Inc

Technical Sales Support

Tucker, GA · On-site

$65K - $85K/yr

About the Role As a Technical Sales Specialist , you'll play a vital role in supporting our sales ... Bachelor's degree, associate degree in a technical field, or equivalent experience . * Strong ...

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi ... Provide technical software support, set-up, and implementation guidance to clients across a suite ...

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA · Remote

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

Socket.dev

Technical MATM Consultant

Atlanta, GA · On-site

$96 - $117/hr

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lithonia, GA

Technical Support Associate information

See Lithonia, GA salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Lithonia, GA is $22.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.13 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Lithonia, GA?

The most popular types of Technical Support jobs in Lithonia, GA are:

What are popular job titles related to Technical Support Associate jobs in Lithonia, GA?

For Technical Support Associate jobs in Lithonia, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Lithonia, GA look for?

The top searched job categories for Technical Support Associate jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Technical Support Associate jobs?

Cities near Lithonia, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Lithonia, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $46,892 per year, or $22.5 per hour.

Technical Field Support

W.W.Williams Company

Atlanta, GA • On-site

$32K - $40K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

W.W. Williams rating

7.5

Company rating: 7.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

117th of 281 rated repair and maintenance companies

Job description

Technical Field Support Opportunity Summary:
The Technical Field Support role will provide internal and external product and technical support for a specific power generation, HVAC mobile equipment, heavy-duty diesel product line, or other OEM products by performing the following duties.
Job Duties:
  • Schedules and conducts Branch training for power products.
  • Compares the training levels of the technician to factory-determined training requirements, identifying areas of improvement for skills and training.
  • Works directly with customers to resolve any product failures or diagnostic issues.
  • Supports new product and service sales team with technical expertise.
  • Develops and instructs service and sales teams on the use of manufacturer-developed software.
  • Ensures the branch is properly tooled to handle all service situations.
  • Communicates any product changes or information.
  • Directly communicates with suppliers.

Work Experience & Qualifications:
  • Associate's degree or related experience/training
  • Strong written and verbal communication skills
  • Ability to identify and implement process efficiencies
  • Computer and software skills including Excel and the Microsoft Office Suite.

Employee Benefits & Rewards:
  • 8 Paid Holidays & 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental & Vision Insurance401k with a Company Match
  • Company Paid Training
  • Growth & Leadership Opportunities

About the Company:
W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.
What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.
We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.
W.W. Williams is one of the nation's largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.
Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.
Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.

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