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Technical Support Associate Jobs in Kitchener, ON

Topcon Medical Systems

Repair Technician

Waterloo, ON · On-site

... technical support to call center and internal teams. Have previous knowledge of medical equipment ... Associate degree or greater in a relevant field. * Experience in electronics, mechanical, and/or ...

GEI Consultants

AI Engineer

Guelph, ON

CA$110K - CA$150K/yr

Provide technical support and troubleshooting for deployed AI solutions. * Identify implementation ... Azure or Databricks certifications (e.g., Azure AI Engineer Associate, Azure Solutions Architect ...

GEI Consultants

AI Engineer

Kitchener, ON

CA$110K - CA$150K/yr

Provide technical support and troubleshooting for deployed AI solutions. * Identify implementation ... Azure or Databricks certifications (e.g., Azure AI Engineer Associate, Azure Solutions Architect ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kitchener, ON

Technical Support Associate information

See Kitchener, ON salary details

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How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Kitchener, ON is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $21.75 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Kitchener, ON?

The most popular types of Technical Support jobs in Kitchener, ON are:

What are popular job titles related to Technical Support Associate jobs in Kitchener, ON?

For Technical Support Associate jobs in Kitchener, ON, the most frequently searched job titles are:

What cities near Kitchener, ON are hiring for Technical Support Associate jobs?

Cities near Kitchener, ON with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Repair Technician

Topcon Healthcare Solutions

Waterloo, ON • On-site

Full-time

Re-posted 10 days ago

Job description

For over 90 years, Topcon's vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients' health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society's most pressing challenges.If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don't wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

The Repair Technician is responsible for inspecting and repairing multiple customer ophthalmic instruments. This also includes repairing and inspecting returned products, loaner inventory, and show units and providing technical support to call center and internal teams. Have previous knowledge of medical equipment preventative maintenance. This customer-focused role supports both customers' needs and company policies. Focusing on time management, critical thinking, quality, and being able to work under minimal supervision. Must be proficient at written communication, i.e., estimates and follow-ups within internal protocols. This position requires one to be on-site at our Waterloo office.

Key Responsibilities:

  • Manage assigned work orders to be closed in a timely manner.
  • Diagnose and repair high-tech medical equipment and instrumentations.
  • Prepare and inspect loaner devices.
  • Provide technical assistance to the customer service team regarding equipment maintenance/repair.
  • Work under minimal supervision.
  • Escalate unresolved issues to management.
  • Document service/repair actions by completing forms, reports, and logs.
  • Update job knowledge by participating in inner company educational opportunities.
  • Establish rapport with customers by examining complaints and providing solutions, if needed.

Qualifications:

  • Associate degree or greater in a relevant field.
  • Experience in electronics, mechanical, and/or optical troubleshooting.
  • Strong organizational skills with the ability to multitask and quickly analyze and resolve specific problems.
  • Excellent negotiation, interpersonal, and critical thinking skills.
  • Must hold a current, valid, and unrestricted driver's license.
  • Knowledge of medical device preventative maintenance and repair.
  • Quality-focused with a commitment to excellence.
  • Proficient written and verbal communication skills.
  • The ability to lift, push, and/or pull up to 50 pounds.
  • The ability to often bend, stoop, twist, sit, stand, walk, move boxes and equipment, and package and re-package equipment throughout the workday.

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